About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. As a Community Operations Specialist, you will be responsible for the health and productivity of our global TaskVerse network. This role sits at the center of our AI operations, requiring a mix of operational discipline, empathetic communication, and data-driven decision-making. You will own the day-to-day lifecycle of our "tasker" community. Your goal is to ensure that thousands of taskers are not only onboarded efficiently but remain highly engaged and clear on project requirements as our AI programs scale. This role also involves driving the continuous engagement and activation of our existing tasker base. Key

Responsibilities

1. Lifecycle Management & Process Optimization Own the execution of onboarding, activation, and retention programs, ensuring they scale across different time zones and project types. Continuously review existing SOPs for tasker engagement and suggest/implement updates to improve efficiency or tasker satisfaction. Monitor project queues to identify signs of tasker fatigue or confusion; escalate and resolve these issues before they impact data quality in collaboration with Community and Operations teams. Collaborate with Operations, Quality and LX to ensure community resources (guides, FAQs) are ready ahead of new project launches. 2. Communication & Community Advocacy Draft clear, concise, and culturally sensitive communications (emails, announcements, surveys, newsletters) that translate technical AI guidelines into simple instructions. Manage community feedback channels and surveys, synthesizing common themes into actionable reports for the Community team. Act as a reliable bridge between the company and the crowd, ensuring tasker concerns are heard while maintaining project standards. 3. Health Metrics & Reporting Maintain dashboards related to community health, such as active user rates, sentiment scores and response time SLA. Provide weekly updates on community status, highlighting successes and areas requiring operational intervention. Required

Qualifications

Experience

3–5 years in community management, platform operations, or gig-economy coordination. Operational Skills: Proven ability to manage large-scale workflows and documentation (SOPs, FAQs) with high attention to detail. Communication: Strong professional English skills, with the ability to adjust tone and complexity based on the audience (e.g., technical teams vs. global contributors). Additional languages are a plus. Technical Proficiency: High comfort level with Google Workspace (especially Sheets/Excel for tracking) and community platforms (Slack, Discord, or internal CRM tools). Problem-Solving: A "self-starter" mindset—able to see a gap in a process and propose a logical solution.

Preferred Qualifications

AI/Tech Context:

Experience

in data labeling, AI services, or a high-growth tech environment. Multilingual/Global:

Experience

working with diverse, non-English-speaking populations or localized content. Data Visualisation: Basic ability to create charts or simple reports that visualize community trends. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.