Posted 16 hours ago
Technology Support Engineer
Job description
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Kubernetes Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Kubernetes SME with a minimum of 6 years of hands-on experience in Kubernetes. Responsible for administration, engineering, security, automation, deployment, and operational support of enterprise Kubernetes platforms.
Experience
supporting Documentum, D2, D2LS, xPlore, and OTDS workloads in Kubernetes environments. Strong expertise in Cilium, MetalLB, NGINX Ingress, KEDA, Vector Telemetry, container segmentation, and Kubernetes deployment processes. Responsible for maintaining highly available, scalable, secure, and production-ready Kubernetes environments. The role also involves automation, monitoring, troubleshooting, release management, disaster recovery readiness, security compliance, and technical documentation. Roles &
Responsibilities
Administer, configure, upgrade, and maintain Kubernetes clusters supporting Documentum ecosystem workloads. Manage cluster health, scalability, performance, high availability, capacity, and disaster recovery readiness. Deploy and manage Documentum, D2, D2LS, xPlore, and OTDS workloads on Kubernetes. Manage container lifecycle, image promotion, deployment standards, and platform engineering processes. Implement and maintain Cilium network policies, container segmentation, micro-segmentation, and east-west traffic controls. Troubleshoot Kubernetes networking, service communication, connectivity, and security policy issues. Configure and manage MetalLB for on-premises Kubernetes load balancing and service exposure. Manage IP address allocation, load-balancer services, and network availability. Configure and administer NGINX Ingress, routing rules, SSL/TLS termination, DNS, certificates, and application access. Implement KEDA event-driven autoscaling and optimize workload scaling behavior. Implement container security controls, image signing, vulnerability management, and policy enforcement. Support OTDS authentication, authorization, identity management, and synchronization requirements. Implement monitoring, logging, telemetry, alerting, and operational dashboards for Kubernetes workloads. Configure and maintain Vector Telemetry pipelines for centralized log collection and telemetry processing. Develop Shell and Python automation for deployments, health checks, monitoring, remediation, and operational activities. Support Kubernetes deployment processes, including Documentum/D2 Kubernetes deployment workflows. Support production deployments, cutovers, release validation, rollback planning, and change-management activities. Maintain runbooks, architecture diagrams, deployment guides, operational procedures, and governance documentation. Provide technical leadership and SME support for Kubernetes engineering and operations teams. 3. Professional & Technical Skills / Additional Information Professional & Technical Skills Kubernetes: Cluster administration, upgrades, scaling, HA, troubleshooting, workload management, resource management, and production operations. Cilium: Network policies, container segmentation, micro-segmentation, networking, and east-west traffic control. MetalLB: On-premises load balancing, IP address pools, service exposure, and network troubleshooting. NGINX Ingress: Ingress controllers, routing, SSL/TLS, certificates, DNS, and traffic management. KEDA: Event-driven autoscaling, triggers, workload optimization, and scaling troubleshooting. Vector Telemetry: Centralized logging, telemetry pipelines, log collection, transformation, routing, and monitoring. Documentum Ecosystem: Documentum, D2, D2LS, xPlore, OTDS, and Kubernetes deployment workflows. Security: Container security, image signing, vulnerability management, network policies, compliance, and audit readiness. Automation: Shell scripting and Python for operational automation and remediation. Observability: Monitoring, logging, metrics, alerting, dashboards, and performance analysis. DevOps & Deployment: CI/CD, release management, production cutovers, rollback strategies, and change management. Additional Information:
Experience
Minimum 6 years of hands-on experience in Kubernetes. Location: Hyderabad, India – Work from the Hyderabad office.
Education
15 years of full-time formal education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture
Skills and functions
- Kubernetes
- Python