The Opportunity: The Client Service Specialist is responsible for providing a consistent level of service and support to identified clients and teams, handling or directing daily service needs while interacting in a consultative and collaborative way to deliver a “best in class” client experience resulting in client retention and growth while building long term relationships with our clients, colleagues, and vendor partners. In This Role You Will Execute On: Respond to and appropriately document routine client inquiries; escalate complex inquiries to more senior staff. Process daily service needs such as change requests, endorsements, proofs, audits and other policy related documents. Manage activities and follow-ups to document and accomplish open items in expected timeframe. Review and process policies and endorsements for accuracy of coverage, policy, content, and form completion; address or escalate any discrepancies for resolution. Assist and support new and renewal processes including gathering information, document preparation, binding, marketing, and other needs as directed. Assist with client documentation preparation such as creating branded templates and developing basic content for proposals, stewardship, presentations, etc. Leverage Hylant technology, tools and resources ensuring all internal systems, client portals, and assigned account details are proactively managed and meet client needs. Assist in the research of invoicing and billing questions or issues. Drive completion of Surplus Lines process for non-admitted placements including documentation and invoicing to ensure the Surplus Lines team can manage necessary and accurate state filings. Perform other duties and special projects as requested. In This Role You Will Need: Bachelor’s degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered. Two (2) or more years of insurance client service experience. Active Property & Casualty License Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) Basic analytical skills Excellent attention to detail Exception oral and written communication skills Ability to work well in a team environment. Why Hylant? Since 1935, Hylant has been a family‑owned insurance brokerage built on relationships, trust, and a people‑first mindset. We believe great work is rooted in understanding people — our clients, our communities, and each other — and delivering thoughtful solutions that rise above the expected. Anything But Typical. Everything for You. isn’t just a message; it’s how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you’re more than an employee, you’re part of a team that treats one another like family and works together to make a meaningful impact. Why Hylant? A Career That’s Anything But Typical At Hylant, we don’t just offer jobs—we offer careers that grow with you. For over 90 years, our family-owned business has stood for more than insurance. We stand for people. When you join Hylant, you become part of a family that champions support, respect, flexibility, and a healthy work-life balance. It’s no surprise we’ve been named a “Best Place to Work in Insurance” for 17 consecutive years. In 2024 alone, Hylant and our incredible team earned 24 awards, celebrating our commitment to workplace culture, community involvement, and individual achievement. We’re proud to be anything but typical in our industry. Here’s what makes Hylant different: Opportunity on your terms: Whether you're just starting out or looking to lead, we offer clear career paths, tailored development programs, and the freedom to grow in the direction that fits you best. Relationships that build people up: Our culture is rooted in empathy and collaboration. You’ll be surrounded by mentors, teammates, and leaders who care about your success. A chance to make a real impact: From serving clients with integrity to giving back to our communities, your work at Hylant will matter—locally and globally. We invest in our people through programs like the Hylant Career Academy, Leadership Catalyst, and Hylant MBA, and we celebrate the wins—big and small—along the way. If you’re looking for a place where you can grow, belong, and make a difference, we invite you to explore what makes Hylant a destination for top talent—and a place where you gain so much more. Don't see an opening? Submit your resume today.