Content Management Lead (Team Lead, Knowledge Specialist)– Hybrid (IN-Indianapolis) R0057499 | FCC | CLC C T Corporation System - Wolters Kluwer The Content Management Lead (Team Lead, Knowledge Specialist) organizes, delegates, and carries out solutions to improve the BL Knowledgebase. The Team Lead role assists with prioritizing and responding to internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries; the KST TL ensures that these queries are assigned to the right KST team member, so that rapid and accurate answers are delivered to adjacent teams fulfilling client orders and moving projects toward completion. The Team Lead is responsible for identifying areas of need in the BL Knowledgebase, proactively planning necessary actions, and organizing and delegating the workflow. The Team Lead acts as project manager for preemptive knowledge buildouts in anticipation of large incoming clients, increased renewal season volume, and related company needs. Hybrid: Eight days a month we come together in the closest office (IN-Indianapolis) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Content Management and work under the leadership of the Associate Director, Customer Success. This role is a part of FCC | CLC C T Corporation System - Wolters Kluwer. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid Division/BU

About Us

https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/ Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required

Job Qualifications

Bachelor’s degree or equivalent 3+ years of experience, preferably in research, legal, or knowledgebase management Travel

Requirements

This is a hybrid role Other Knowledge, Skills, Abilities of Certifications Exceptional interpersonal skills Use of considerable tact and discretion when dealing with partners, clients, or sensitive data

Experience

in training, guiding, and mentoring others Proven success in meeting deadlines for multiple concurrent projects Ability to adapt to a changing regulatory environment Excellent organizational and communication (both verbal and written) skills Ability and desire to work in a fast-paced environment while effectively collaborating with others Excellent attention to detail and high degree of accuracy and consistency Consistently respond actively and positively to changing company circumstances

Experience

using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Preferred Skills Knowledge of InSys task management system

Responsibilities

& Core Functions : Monitor and respond to incoming internal queries posed by WK team members via the InSys task system, QAMs inbox, and other channels, smartly delegating to appropriate KST team members Responds to pre-onboarding knowledge buildout tasks, ensuring knowledge exists for efficient incoming order fulfillment Maintain task status updates so adjacent team members are abreast of inquiry status Communicate directly with external government agencies to assist with business license research inquiries Concisely convey findings to team members via verbal and written correspondence Add new and updated license information to the BL Brain Knowledgebase following internal task completion Actively monitor knowledgebase improvement channels (BL Brain Support Teams channel, Enterprise Recapture huddles, etc.), smartly delegating recapture efforts to KST team members Conduct sweeps of industry-specific knowledge to identify and remedy outdated or missing information within our internal knowledgebase Liaise with adjacent teams to organize knowledge buildouts ahead of large incoming clients, renewal season volume increase, etc. Collaborate with Marketing on public facing web material as needed Assist with structural maintenance, feature development, and troubleshooting related to the BL knowledgebase Assist with internal cross-team training efforts Provide overflow assistance to adjacent teams as needed General Expectations Exceptional leadership skills Ability and willingness to organize and delegate tasks to seasoned research specialists Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces Ability to adapt to changing regulatory environment Ability to work independently, handle pressure, multi-task and prioritize work at all times Excellent organizational and communication (both verbal and written) skills Ability to work in a fast-paced environment and meet or exceed deadlines Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF) Excellent attention to detail and high degree of accuracy and consistency Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $48,900.00 - $83,750.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.