JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms. Working Hours: Working hours/pattern Core service hours of Guest Services are 07.00-18.00. These hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week. What your day-to-day will look like: Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication Maintain a strong awareness of business activity communicating all updates with team members Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly Liaising with other departments, namely security, facilities, and hospitality services Ensure Security and Health and Safety procedures are adhered to at all times. To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey To host the main reception area energising the space and creating lasting impressions To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach Fluency of both internal and external VIPs to constantly recognise and deliver service excellence Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner Using empowerment for problem resolution whilst enhancing visitor and client experience Desired or preferred experience and technical skills: At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline Self-motivated individual committed to service excellence Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods Ability to demonstrate empathy, excellent customer service and practical skills Required Skills and Experience: Skilled in guest/client service and confident in striving for excellence Operational knowledge of all reception services and standard operating procedures Must have excellent organisational skills and good attention to detail Must be computer literate including MS office Ability to use own initiative and takes ownership Professional and high standard telephone etiquette Should have an excellent and positive “can do attitude” and a great team player and supporter Able to work in a busy and pressurised environment providing a discreet and personalised service. Location: On-site –Cairo, EGY If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.