Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. About the role As an Expert Field Service Technician, you will deliver field service support to customer sites, performing advanced troubleshooting, preventative maintenance, and repairs across mechanical and electrical systems, including complex UV system. We’re seeking a technically capable and customer-focused service professional with strong field experience and a commitment to safe work practices. This role will require travel to customer sites and other Xylem locations as required, typically 30%–60%, including overnight stays. Key Responsivities Perform service activities safely and efficiently at customer sites. Carry out preventative maintenance, repairs, and commissioning on customer equipment. Diagnose and troubleshoot mechanical and electrical faults on water treatment disinfection equipment. Provide technical service support to both customers and service partners. Maintain equipment, tools, and work areas in a safe and serviceable condition, while supporting compliance with operational procedures, safety standards and customer site requirements. Experience and capabilities A Grade Electrical Licence with 3+ years of technical work experience, preferably in water treatment. Strong working knowledge of mechanical and electrical systems, including complex or multi-system equipment. Advanced troubleshooting and problem-solving capability, with the ability to solve complex technical and operational problems. Ability to work effectively with little to no supervision while collaborating effectively in a team. Strong communication skills, including the ability to explain technical information clearly, with a strong customer focus and commitment to maintaining a safe working environment. Xylem Benefits: Competitive salary + company bonus program Company vehicle Company-funded income protection insurance Subsidised health insurance for you and your immediate family 13% superannuation Gym membership discounts and wellbeing benefits Additional leave entitlements Structured training and career development pathways Xylem Watermark volunteer program participation Why join Xylem Join a workplace with a strong focus on safety and training, including onboarding, annual safety training and ongoing development support If you’re an experienced field service technician with strong technical expertise, a safety-first mindset and a passion for supporting customers, we’d welcome your application for this opportunity with Xylem. Apply Now! Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here – Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)