Build a Bigger, Better, Bolder Future Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Blue Line is a company where our colleagues make an impact. Your Mission: In this role, you will manage all aspects of our customer service department to ensure departmental efficiency is met. How You’ll Make an Impact: Oversees workflow of office staff and ensures that customer needs are fully met. Manages daily transactions related to customer billing, inventory, credit memos and special billings. Reviews and approves replenishment, inventory and credit adjustments. Resolves escalated customer service issues and advises appropriate management of actions. Maintains accurate inventory level of all office supplies as well as Zebra labels, invoices, toner. Ensures that all office equipment including printers are in good working order. Manages performance and training of customer service staff to provide optimal departmental efficiency. Complies with all requirements of performance management system and monthly quality and safety training. Ensures adequate coverage of department and schedules customer service hours of operation according to business needs. Manages time off database and submits department payroll hours. Acts as point of contact for new customers to help foster strong working relationships with franchisees. Takes initial delivery order, coordinates delivery dates, and sets up installation of the SSDC cleaning dispensing system in store. Organizes company functions such as holiday party and summer outing, and helps create a high level of team support. Processes equipment orders and sends to appropriate warehouse. Communicates new product information to customers and internal departments. Processes Non-Food Purchase orders Updates Business Activity Monitoring (BAM) alerts and customer information as needed. Special projects as needed. Who You Are: Associates degree in business administration, accounting or other related discipline. Equivalent experience may be considered in lieu of formal education. Minimum of three (3) years experience in customer service, billing, inventory control or warehouse administration. Minimum of two (2) years experience in formal supervision or informal leadership role that included coaching and providing work direction. Proficiency in computer applications including Microsoft Office, Lotus Notes, and Warehouse Management System (WMS). Demonstrated analytical, problem-solving and decision-making skills. Excellent verbal and written communication skills. Ability to foster strong working relationships. Excellent organizational skills, with the ability to handle changing priorities and concurrent deadlines. Ability to lead by example, and foster a team approach. Where You’ll Work: Works in office environment. May be exposed to warehouse conditions on occasion. #LI-KT1 All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution. Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work. PRIVACY POLICY At Little Caesars® Pizza and Blue Line Foodservice Distribution ®, you’re part of a dynamic team in the pizza business. Known for innovation and home of the exclusive Pizza Portal® pickup, Little Caesars is an international brand with a household name – a global company with family-owned restaurants in your neighborhood. Blue Line® sources and delivers ingredients to neighborhoods throughout the U.S. so we can make our famous Hot-N-Ready® pizzas, Crazy Bread®, Caesar Wings®, and more, fulfilling our customer promise. Little Caesars Fundraising proudly helps raise millions of dollars for thousands of schools, churches, sports teams, and other nonprofit organizations. Backed by the global pizza brand, customers of Little Caesars Fundraising enjoy products they can make at home or pick up in stores. Our colleagues are the heart and soul of the business – whether you work in the stores, one of our warehouses, the corporate office, or your home office, Little Caesars, Blue Line and Little Caesars Fundraising colleagues work together to make a big impact in communities around the world. Let’s connect! Share your contact info and upload your resume so we can match you with the perfect role at Little Caesars or Blue Line. Full time colleagues qualify for a variety of benefits, including medical, dental, and vision insurance, 401(k) with company match, paid holidays and paid time off, legal and counseling services, flexible spending accounts, disability and adoption benefits, and more. Colleagues also enjoy the perks of being associated with professional sports teams and have access to events at Little Caesars Arena and Comerica Park in our hometown of Detroit, Michigan.