Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for coordinating onboarding, orientation, competency validation, and professional development activities within the Sterile Processing Department. Partners with operational leaders, educators, and subject matter experts to support workforce development through classroom instruction, hands-on training, and real-time coaching in the clinical work environment. Ensures staff possess the knowledge, technical skills, and competencies necessary to perform their roles safely, effectively, and in compliance with departmental and regulatory requirements. Does this position require Patient Care? No

Essential Functions

• Provides hands-on instruction, coaching, and competency validation within the clinical work environment, working alongside staff to develop technical proficiency in sterile processing practices, instrumentation, equipment operation, and departmental procedures.
• Coordinates and facilitates the onboarding, orientation, and training activities for new employees, students, apprentices, and other learners.
• Develops, organizes, and delivers educational programs, in-service events, training materials, educational programs, and competency resources utilizing adult learning principles and departmental standards.
• Facilitates competency validation programs, completes annual competency assessments, and conducts ongoing education activities to support employee development and regulatory compliance.
• Maintains training records, certification documentation, competency records, and other required educational documentation.
• Collaborates with operational leaders and preceptors to monitor employee progress, identify learning needs, and support successful completion of orientation and training requirements.
• Provides supplemental education, coaching, and remediation support for employees requiring additional training or competency development.
• Supports certification preparation, continuing education, apprenticeship programs, and professional development activities for sterile processing staff.
• Serves as a technical resource regarding sterile processing practices, departmental procedures, regulatory requirements, and competency expectations; maintains competency in sterile processing operations and may support department operations as needed.

Qualifications

Education

High School Diploma or Equivalent required and Bachelor's Degree General Studies preferred Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required

Experience

Previous experience in designing and delivering training programs for healthcare professionals, preferably in a CPD or professional development capacity 3-5 years required

Knowledge, Skills and Abilities

- Excellent interpersonal and verbal/written communication skills needed to maintain constructive working relationships within and outside of the department. - Problem-solving and conflict-resolution skills. - Program planning and organizational skills to effectively manage work and educational data collection. - Customer service skills are required to effectively meet staff needs and build departmental and external relationships. - Basic computer skills required to communicate electronically and to work with word processing and spreadsheet applications.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$27.95 - $40.70/Hourly Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.