Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : DevOps Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with vendors and internal stakeholders to ensure timely resolution of technical issues. - Lead efforts to document processes and best practices to support team knowledge sharing. - Monitor system performance and proactively identify areas for improvement. - Support junior team members by providing guidance and facilitating their professional growth. His responsibilities include: - Consulting, planning, conception and implementation of public, private and hybrid cloud solutions as well as their implementation - Optimization of existing cloud services - Assumption of architecture and design tasks of cloud-based solutions - Conducting cloud architecture reviews and identifying optimization potential in the application systems - Analysis and resolution of incidents and problems for cloud - Participation in meetings and voting - Processes & procedures in the automotive industry - about the products and technologies used by the Client - Current WLAN technologies and radio network technologies - Current industry standards and regulations in the field of fiber optic and twisted-pair Ethernet transmission and connection technologies - Windows servers, databases, virtual server environments, monitoring systems and protocols - Cloud Computing/Architectures - Software development / programming and DevOps (Python, GitLab, Docker, CI/CD Pipelines, Ansible, Terraform and possibly Others) - Artificial intelligence, algorithms - Routing, switching and network security - DNS, DHCP, IP Address Management (DDI) - Active and passive infrastructure - Telephony/ VoIP - Troubleshooting and repair of network components of the IT network infrastructure (LAN, WLAN, network security, etc.) - Implementation of extensive and complex projects in the field of IT network infrastructure (LAN, WLAN, network security, etc.) - Creation of IT infrastructure architectures, designs and concepts Professional & Technical Skills: - Must To Have Skills: Proficiency in DevOps. - Experience with continuous integration and continuous deployment pipelines. - Strong understanding of infrastructure automation and configuration management tools. - Familiarity with cloud platforms and container orchestration technologies. - Ability to troubleshoot complex system issues and implement effective solutions. Additional Information: - The candidate should have minimum 7.5 years of experience in DevOps. - This position is based at our DDC5E - SEZ location. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. 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