TransUnion's Job Applicant Privacy Notice Team Overview Brindar apoyo operativo y administrativo en la Oficina de Atención a Clientes mediante la colaboración en la apertura y cierre de la sucursal, así como en la cobertura durante ausencias del Supervisor por vacaciones, incapacidades u otros motivos. Participar en la ejecución de cierres diarios, revisión y entrega de reclamaciones, atención directa a clientes y promoción de productos y servicios a través de venta cruzada. Asumir funciones de supervisión en ausencia del Supervisor, asegurando el cumplimiento de las políticas, procedimientos y estándares de servicio establecidos por la organización. Lo anterior, con el objetivo de garantizar la continuidad operativa, la satisfacción del cliente y la correcta administración de la oficina, con apego al marco legal vigente. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment. Role Overview And Core Responsibilities Administración operativa: Asignar al personal operativo las reclamaciones recibidas en la oficina. Revisar y monitorear la atención proporcionada por los asesores, reportando incidencias al Supervisor. Revisar solicitudes de RCE, reclamaciones, declarativas y ventas de productos, verificando su registro completo y correcto en los sistemas. Facturación y registro de ingresos. Asesoría en la sala de espera a clientes para agilizar el servicio en ventanilla. Apoyo operativo en general. Required Knowledge And Experiences Experiencia en Atención Personalizada de Clientes, Experiencia en Ventas y Trabajos Administrativos. Manejo de paquetería Office, Experiencia en Manejo y Revisión de Solicitudes en General, Cierres de caja y Manejo de Efectivo. Conocimiento de sistemas de toma turnos. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Analyst, Customer Support Operations Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.