Job Title

Senior Engineer

Job Description Summary

Job Description

.· Address user tickets regarding hardware, software and networking

· Walk customers through installing applications and computer peripherals

· Ask targeted questions to diagnose problems

· Guide users with simple, step-by-step instructions

· Conduct remote troubleshooting

· Test alternative pathways until you resolve an issue

· Customize desktop applications to meet user needs

· Record technical issues and solutions in logs

· Direct unresolved issues to the next level of support personnel

· Follow up with clients to ensure their systems are functional

· Report customer feedback and potential product requests

· Help create technical documentation and manuals

INCO: “Cushman & Wakefield”