Location ST. LOUIS, MO 63110 Scheduled Hours 40 Position Summary This position functions to assist and support the Program in Physical Therapy Practice, clinicians, and staff with patient flow and smooth running of a fast-paced office.

Duties

include greeting, arriving, verifying accuracy of information, assisting with MyChart, patient surveys, prepping exam rooms and coordinating communications using EPIC In-Baskets. Will coordinate scheduling follow-up appointments. Serves as liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Duties

include preparing patients for treatment, physical assistance with treatment, and/or observing treatment. Job Description Primary

Duties

&

Responsibilities

Set up & clean equipment before and after each treatment. Maintain clean and orderly treatment and storage areas; observe infection control procedures. Assist with patient care and care coordination as directed by therapy provider to include: serving as chaperone, who is an impartial observer of the sensitive examination, procedure, or therapy. Assisting with care for patients with high mobility needs and cognitive deficits. Clerical duties to support patient/provider/vendor relations. Stock supplies and equipment to assigned areas. Perform front desk and scheduling responsibilities to include: scheduling patients, vendors and/or visitors. Greeting, verifying, and updating patient registration information and arriving patients in EPIC in a timely manner. Completing all patient arrival and check out processes, including ensuring After-Visit-Summaries are finalized at the end of each patient visit. Collecting co-payments, supply fees, reconciling EPIC drawer balance and assisting with entering clinic deposits. Accurately perform clinic closing procedures. Serve as a back-up for other staff during peak times, vacations, and illnesses. Attend staff meetings, clinical meetings, and training sessions as they relate to the position. Other duties as assigned with occasional rotating of clinical location of service.

Working Conditions

Job Location/

Working Conditions

Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. Physical Effort Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Ability to lift 25-50 lbs. Equipment Office equipment. Clinical/diagnostic equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required

Qualifications

Education

High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role. Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work

Experience

Patient Care Support (2 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job Required

Qualifications

Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Ability to handle confidential matters discretely. Strong interpersonal, communication, and customer service skills. Capable of greeting patients, visitors, faculty, staff, and students in professional and courteous manner. Ability to work independently and within a team, multi-task, and follow through on assignments in a timely manner. Detail-oriented, accurate, and thorough. Organization and time management skills are necessary with the ability to prioritize a multifaceted workload and handle a variety of responsibilities in a flexible manner. Knowledge and use of general office machines required as well as computer knowledge/skills to include word processing (Word) spreadsheet (Excel), Internet, e-mail, EMR scheduling required with Master scheduling preferred.

Experience

in ICD-10 and CPT codes, Medicare and managed-care guidelines, and medical terminology.

Preferred Qualifications

Education

No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work

Experience

Supervisory (1 Year) Skills: Computer Efficiency, Confidentiality, Critical Thinking, Customer Service, Detail-Oriented, Effective Written Communication, Electronic Mail, Electronic Medical Records (EMR), Epic Applications, High Accuracy, ICD Coding, Interpersonal Communication, Managed Care, Medical Scheduling, Medical Terminology, Medicare Plans, Microsoft Office, Multitasking, Office Equipment, Organizational Efficiency, Patient Support, Professional Etiquette, Teamwork, Time Management, Working Independently Grade C06-H Salary Range $17.89 - $26.35 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits

Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Q: Can I create a job alert to notify me when jobs of interest are posted? A: Yes! After you create a Candidate Home account, you can set up and manage job alerts to be sent to you either daily or weekly, according to the filters you select. You can add, edit, or delete job alerts at any time. You will need to opt in to communications from WashU when you set up your first alert and will only receive alerts for jobs posted after the alert has been created. Set alerts today so you do not miss any new opportunities! Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. Useful Links Who We Are Human Resources

Benefits

Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)