Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life This role operates within Medtronic's future-state Credit Services operating model and is responsible for leading teams operating within AI-enabled workflow environments where automation executes routine routing and orchestration activities, while human teams focus on exception management, workflow governance, data stewardship, operational controls, and continuous process improvement. The role serves as the operational governance lead for workflow exceptions, customer identification activities, mailbox orchestration support, assignment validation, data stewardship, and process controls within Medtronic's future-state AI-enabled Credit Services operating model.

Responsibilities

may include the following and other duties may be assigned. Own workflow governance, including exception queues, routing failures, unidentified customer cases, mailbox exceptions, and workflow defects. Monitor service levels, queue aging, backlog trends, workflow defects, and corrective action effectiveness. Serve as the escalation point for unresolved workflow exceptions, ownership disputes, routing issues, and operational control breaches. Lead EMEA Credit Services back-office operations, ensuring adherence to SLAs and operational standards. Provide day-to-day leadership, workload prioritization, resource allocation, and productivity management. Recruit, coach, develop, and performance-manage team members to drive engagement and results. Partner with Front Office Collectors and stakeholders to resolve escalations and process-related issues. Ensure compliance with company policies, procedures, internal controls, and audit requirements. Collaborate with regional teams, country managers, and cross-functional stakeholders to deliver high-quality service. Champion quality standards through process adherence, desktop procedure governance, and regular documentation updates. Identify process improvement opportunities, mitigate operational risks, and drive resolution of issues. Maintain process expertise and support certification activities for Credit Services processes. Establish business continuity and backup coverage plans for critical operations. Coach team members on workflow investigations, customer identification, root-cause analysis, and AI-enabled decision support. Drive cross-training and certification programs to strengthen operational resilience and reduce key-person dependency. Perform additional duties as required while ensuring compliance with Medtronic health, safety, and equal opportunity standards. Required Knowledge and

Experience

At least 1 year of people leadership experience is a must Accounts Receivable experience Advanced technical and system knowledge, including Excel, SAP ECC, FSCM Ability to work and communicate at all levels and across departments within the organization Effective team player with a collaborative mindset Excellent organizational skills, with the ability to prioritize tasks effectively to meet business objectives Ability to take ownership of tasks with minimal direction and bring them to a successful conclusion

Experience

managing operational queues, workflow environments, case management systems, service-level controls, or shared service operations is strongly preferred.

Experience

driving process improvements through automation, workflow redesign, or digital transformation initiatives is advantageous. Demonstrated ability to analyze workflow defects, identify root causes, and implement sustainable corrective actions. Physical

Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌

Benefits

& Compensation Medtronic offers a competitive Salary and flexible

Benefits

Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com