We're looking for a Senior Commercial Invoicing Representative to join our growing team. This is a newly created position that offers the opportunity to build processes, drive improvements, and become a trusted partner for a key customer. If you enjoy analyzing data, identifying trends, solving complex problems, and working directly with customers to improve outcomes, this could be the perfect next step in your career. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Manage the invoicing process and ensure all invoices are accurate and released on time according to SOPs Responsible for root cause analysis for invoicing issues Creation and implementation of SOP’s and solutions Manage and complete customer specific invoice requests Utilize problem solving and critical thinking skills to work with customer account teams and customers to resolve invoicing issues and questions Align with cross-functional teams to enhance and ensure consistent processes with accounts receivable, account team, and collections team on matters of delinquent accounts Responsible for proposing/developing solutions for invoicing process improvement Maintain and oversee professional relationships with their customers’ Accounts Payable teams to ensure our invoicing practices are aligned and current Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: High School Diploma or GED equivalent Minimum 4 years of customer service experience Strong analytical skills with experience interpreting data and identifying trends Preferred: Proficient in Microsoft Office Suite of Programs Previous experience with the Navisphere system Strong written and verbal communication skills Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics Strong interpersonal skills Critical thinking skills and the ability to use own judgement and make decisions Self-motivated and the ability to work independently Effective in multitasking and prioritizing their skills and time Basic understanding of LTL contracts, rules, and regulations Familiarity with automation and/or AI-driven technology in billing or operations Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $19.95 - $31.55 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.