Job Classification: Technology - Engineering & Cloud About PGIM: PGIM Credit is a global asset manager offering active solutions across all fixed income markets. The company has offices in Newark, New Jersey, London, Tokyo and Singapore. As of December 31, 2019, the firm has $851 billion of assets under management including $365 billion in institutional assets, $159 billion in retail assets, and $327 billion in proprietary assets. Over 790 institutional asset owners have entrusted PGIM Credit with their assets. Who We Look For: In PGIM Credit, our technology group is a dynamic, fast-paced environment, with exciting changes on the horizon. We are looking for a well-rounded, senior application support engineer to liaise between our external vendors, end users and technology team to provide oversight and stability within our production environment. Our ideal candidate will have proven experience in supporting complex investment management platforms and applications. This will include front-office investment systems, business support applications and complex back-office data management and automation platforms. The right candidate for this role will identify this challenge as a unique and valuable opportunity to help drive our global technology transformation, so if this sounds interesting, then PGIM could be the place for you. What You Will Do: Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams Own and be accountable for the operation, monitoring, and integrity of the technology platform — including application reliability, availability, performance, and complex nightly data import processes from multiple external vendors Provide triage and escalation support for the broader technology team, including evenings and weekends on a rotation basis Drive the incident and problem management lifecycle — owning resolution, root cause analysis, technology/business reporting, and communication, while working with development and service management teams to ensure technical incidents do not reoccur Provide oversight for the stability of the production environment within the change management process, ensuring policies are enforced Implement and maintain monitoring and alerting for both on-prem and Cloud applications using appropriate tools (e.g., Dynatrace, Grafana, CloudWatch alarms, etc.) Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or technology organization Proactively identify improvements and address them through automation and independent thinking within a self-motivated, consensus-driven team Navigate the broader technology organization, build relationships to manage the team's agenda with critical technology partners Interface with external vendors and their technical support/development organizations, ensuring focus on resolution of issues and strategic enhancements Work in close partnership with development teams to identify, escalate, and help address persistent patterns of issues Partner closely with testing and release control teams to move tested code into production What You Will Need: 10+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC process, with a focus on application support and release management Demonstrated experience with service management functions including tight adherence to change, incident, and problem management practices A hunger for continuous improvement; proven ability to identify and eliminate operational toil through automation (scripting, tooling, workflow optimization) Good interpersonal and communication skills, with excellent relationship-building skills across multiple organizations Comfortable operating in high-pressure environments whilst managing multiple incidents across a global business

Experience

supporting and troubleshooting applications running on Linux and Windows platforms

Experience

with MS SQL Server — SQL database querying and troubleshooting database issues

Experience

with Enterprise Scheduling/workflow software (Autosys preferred)

Experience

supporting applications hosted in Cloud (AWS/Azure preferred) Deep understanding of monitoring and observability requirements for applications running on multiple platforms Technical fluency to automate manual processes in the production environment (Python hands-on experience preferred) What We Would Love to See: Strong research, analytical, and investigation skills Knowledge of the trading lifecycle, portfolio management, and trading systems throughout the full application stack Knowledge of Credit/Fixed Income markets

Experience

with the Atlassian product suite, including JIRA and Confluence Understanding of AI and how to leverage it in day-to-day workflows

Experience

with Business intelligence tools such as PowerBI Strong team player, results-oriented with a flexible approach What we offer you: Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education

Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period). Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com. Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com. PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.