Required Skills and Competencies Strong understanding of master data management principles, governance controls, and data quality standards. Working knowledge of customer, vendor, and business partner master data processes. Hands-on experience with SAP ECC, SAP S/4HANA, SAP MDG, ServiceNow, or similar workflow and ERP systems. Ability to review and validate business documents, tax details, banking information, and onboarding requirements. Good analytical, problem-solving, and decision-making skills with attention to detail. Strong communication skills to collaborate with cross-functional and regional stakeholders. Ability to manage priorities, meet deadlines, and work effectively in a shared services or global operations environment. Basic reporting and data analysis skills using Excel, Power BI, or similar tools will be an added advantage. Minimum

Qualifications

Bachelor’s degree in Commerce, Business Administration, Finance, Supply Chain, Information Systems, or a related discipline. 3–6 years of experience in Master Data Management, Shared Services, Finance Operations, Procurement Operations, Customer Master, Vendor Master, or Business Partner data operations.

Experience

working in a global business environment with defined SLAs, controls, and process documentation. Knowledge of data governance, compliance checks, audit requirements, and operational controls is preferred.

Preferred Qualifications

Experience

with SAP Business Partner, Customer-Vendor Integration, MDG workflows, or data migration projects. Exposure to vendor onboarding, customer onboarding, bank validation, tax validation, and duplicate prevention controls. Knowledge of ServiceNow ticket management, workflow queues, reporting dashboards, and operational metrics. Lean, Six Sigma, process improvement, or data quality certification is an advantage. Key Performance Indicators Timely completion of assigned master data requests within SLA. Accuracy and quality of processed master data records. Reduction in rework, duplicate records, and recurring data errors. Compliance with documentation, approval, and validation requirements. Stakeholder satisfaction and effective issue resolution. Contribution to process improvements, documentation updates, and reporting accuracy. Working Relationships The role will work closely with Master Data Operations, Finance, Procurement, Sales Operations, Tax, Compliance, IT support teams, regional business users, and external stakeholders where required. The Process Specialist will report to the Master Data Team Lead or Operations Manager. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.