Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. About the Role As part of the Employee Support Hub (ESH) within the People Operations team, the HR Analyst provides high-quality operational support to employees, managers, and HR stakeholders across multiple countries. This role is responsible for delivering accurate and efficient HR administration, employee documentation, leave and time-off management, HR systems support, reporting, and case management while ensuring compliance with company policies and local regulations. The ideal candidate is highly organized, detail-oriented, customer-focused, and passionate about delivering an exceptional employee experience in a fast-paced, global environment. Key

Responsibilities

HR Administration & Document Management Generate and manage employee letters and HR documentation in accordance with global standards and service level agreements (SLAs). Maintain accurate employee records and documentation while ensuring compliance with data privacy and retention requirements. Support employee lifecycle activities, including changes to employee information, employment documentation, and other HR administrative processes. Ensure HR records are up to date, accurate, and audit-ready. Leave & Time-Off Process Management Administer global leave and time-off processes, ensuring accurate and timely updates within HR systems. Serve as a point of contact for employee and manager queries related to vacation, sick leave, parental leave, and other absence policies. Monitor leave transactions and ensure compliance with local legislation and company policies. Escalate complex or non-standard cases where appropriate. Support employees through leave-related processes while maintaining a high level of customer service. HR Systems & Data Management Process employee lifecycle transactions in Workday, ensuring data accuracy and integrity. Perform data maintenance activities and support audit and compliance requirements. Run scheduled and ad hoc reports related to headcount, leave balances, employee data, and other HR metrics. Analyze HR data to identify trends, discrepancies, and opportunities for process improvement. Log, manage, and resolve employee cases within the HR Case Management system, ensuring timely closure and adherence to service standards. Cross-Functional Collaboration & Continuous Improvement Partner with HR Associates, Centers of Excellence (COEs), HR Business Partners, Payroll, and other stakeholders to resolve employee queries and complex cases. Identify opportunities to improve processes, increase efficiency, and enhance the employee experience. Contribute to the development and maintenance of HR knowledge base content and self-service resources. Support HR technology enhancements, testing activities, system implementations, and automation initiatives. Share knowledge and provide guidance to colleagues where appropriate. Required

Qualifications

& Skills

Experience

in HR Operations, People Operations, Shared Services, HR Administration, or a similar role, preferably within a global organization. Strong knowledge of Workday and HR Case Management systems.

Experience

processing employee lifecycle transactions and maintaining HR records. Understanding of leave and absence administration processes. Strong analytical and problem-solving skills with the ability to interpret data and make recommendations. Excellent written and verbal communication skills in English. Strong customer service orientation and ability to manage sensitive and confidential information with discretion. Strong organizational skills with the ability to manage multiple priorities and deadlines. Ability to work effectively across different geographies, cultures, and teams. Subject matter expertise in HR processes, policies, and data management practices. Nice-to-Have

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or a related field.

Experience

working with HR systems and technology platforms. Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis, and reporting. Ability to analyze HR data and identify trends, patterns, and discrepancies to support decision-making.

Experience

working in a global HR Shared Services, Employee Support, or People Operations environment. Familiarity with HR reporting, workforce analytics, and continuous improvement initiatives. Additional language skills would be advantageous. Why Join Us? This is an excellent opportunity to join a collaborative global People Operations team, where you'll play a key role in delivering exceptional HR services, supporting employees across multiple countries, and contributing to the continuous improvement of HR processes, systems, and employee experience. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for: Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working. *Specific benefits may vary by location. At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra. At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands-on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting-edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance. We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck-in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well-being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well-being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work. 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