About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $73,000.00 - $109,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-14-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: We are seeking a highly analytical and decisive leader to step into the role of WFM RTA Manager. In this critical on-site role in Phoenix, you will be responsible for overseeing the RAD/ERT Support operations, ensuring optimal staffing levels, and maintaining seamless communication across multiple departments. Because this role supports dynamic, high-stakes environments, we are specifically looking for professionals with a background in Autonomous Vehicle (AV) Operations or Emergency Response. Key

Responsibilities

& Key Result Areas (KRAs) 1. Strategic Liaison & Program Support Serve as the primary liaison between the Client, internal Operations teams, and remote RTA teams to ensure strict alignment on business goals and service level agreements (SLAs). Manage the RAD/ERT Support operations from a resource and staffing perspective, ensuring all real-time delivery expectations are met during critical incidents. Partner heavily with Operations leadership to proactively address coverage gaps and optimize daily performance. 2. Reporting, Analysis & WBR Presentations Generate, analyze, and distribute comprehensive Staffing Reports and RTA Analysis, including managing daily operational callouts. Prepare and present data-driven operational updates during the Weekly Business Review (WBR) to senior leadership and client stakeholders. Identify trends in volume fluctuations and handle times to provide actionable recommendations to the Ops teams. 3. Real-Time Operations Management Oversee the continuous monitoring of real-time queues and schedule adherence for high-priority AV and ERT channels. Execute contingency plans for unexpected volume spikes, system outages, or high absenteeism to ensure emergency response levels remain stable. Ensure the RTA team is effectively managing intraday performance and making rapid, real-time adjustments. 4. Team Leadership & Development Manage, coach, and develop a team of remote Real-Time Analysts (RTAs). Conduct regular 1:1s, performance reviews, and training sessions to elevate the team’s analytical skills and understanding of AV operations. Foster a culture of extreme ownership, continuous improvement, and high performance.

Qualifications

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Requirements

Industry

Experience

Direct experience in Autonomous Vehicle (AV) Operations, Dispatch, or Emergency Response environments is highly preferred. Leadership Background: 2+ years of experience in a leadership role, such as an Operations Team Lead, Dispatch Supervisor, or WFM Manager. Analytical Prowess: Strong proficiency in Google Sheets/Excel. Ability to translate raw operational data into clear, actionable insights for stakeholders. Communication: Exceptional verbal and written communication skills with proven experience presenting metrics to cross-functional teams or clients. Problem Solving: High-level critical thinking skills with the ability to remain calm and make rapid, data-backed decisions in a high-pressure, incident-driven environment. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.