Job Description: The job holder will be integrated within the Airbus Flight Hours Services (FHS) teams.The FHS End-to-End Operations Modeller works as a transversal role across FHS operations functions. While maintaining a consistent monthly focus on the Shelf-to-Shelf (S2S) performance cycle, this role supports various transversal improvement projects to improve FHS end-to-end operations performance. This position is critical for unblocking stalled initiatives and fostering local performance management of all co-localized teams in FHS Malaysia. 1. Shelf-to-Shelf (S2S) Analysis & Action Plan Drumbeat ● S2S Lifecycle Modeling: Map and maintain the end-to-end S2S process, identifying critical dependencies between Transport, Repair Management, Warehouse and COD. ● Blockage Identification: Perform detailed Value Stream Mapping (VSM) on S2S lead times to identify where components are stalling. ● Problem Unblocking: Act as the primary focal point for resolving "stuck" S2S EOs, engaging relevant departments to find creative solutions and ensure timely progression. ● Action Plan Execution: Propose and "drumbeat" the implementation of specific S2S improvement initiatives, ensuring all FHS Operations departments validate and adopt new workflows. ● Support : Provide support to the operational teams to unblock the identified blockage. 2. Monitoring & Backlog Management ● Open Loop Surveillance: Implement program-focused reporting to monitor Open Loop S2S transactions. ● Backlog Reduction: Conduct deep-dive analysis on S2S Backlogs, performing Root Cause Analysis (RCA) to prevent recurring delays in the supply chain. ● KPI Reporting: Maintain and present S2S performance metrics (abnormal statuses, turnaround time deviations) in local KPI review meetings. ● IT Business Owner : Define the upgrade of the Dashboard and manage tool adaptations with QLIK Dev Team ● Other duties reasonably determined from time to time by the Company 1. Project & Change Management (Transversal Support) ● Project Leadership: Contribute to and drive operational process and interface improvements across various FHS Operations departments. ● Change Management: Perform detailed analysis using methodologies like Value Stream Mapping (VSM) and Lean Six Sigma to identify and propose validated improvement areas. ● Stakeholder Management: Drumbeat the contribution of FHS Malaysia teams to operational issues management and participate in forums like Component Issues Management (CIM) and local KPI reviews. ● Process Documentation: Ensure all improved processes are documented and updated in the FHS Operations process referential. ● Training & Adoption: Organise and facilitate cross-departmental training related to transversal processes to ensure timely execution and effectiveness. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Customer Services Sdn Bhd Employment Type: Agency / Temporary ------- Experience Level: Entry Level Job Family: Improvement & Performance Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey. Learn more