Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview The Associate Clinical

Experience

Analyst- Customer Service Representative delivers clinical expertise and operational support, ensuring accurate handling of medical inquiries and process escalations. It combines training development, cross-functional collaboration, and data-driven analysis to improve workflows and enhance customer experience. Shift: Monday - Friday, 10:30am-7pm CST. Must be able to accommodate these working hours/time zone. Essential

Duties

Include but are not limited to the following: Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries. Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio. Provides product-specific clinical training, including content creation and collaboration with training teams. Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements. Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions. Investigates escalations to identify process gaps and recommends retraining or workflow adjustments. Documents all information according to standard operating procedures. Minimum

Qualifications

Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General

Education

Degree (GED) and 4 years of relevant experience. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. Ability to work weekdays, nights and/or weekends and overtime as needed. The base pay for this position is $22.45 – $44.85/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Customer Service DIVISION: ONCO Cancer Diagnostics LOCATION: United States > Marshfield : 4001 S. Business Park Ave ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter