Job Title Controls Support Engineer Job Description Controls Support Engineer About Vanderlande Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees. Position Summary The Controls Support Engineer supports the North American Service Center (NASC) by providing both remote and on-site technical support for advanced automated material handling systems. This role plays a critical part in maintaining system reliability and operational efficiency through expert troubleshooting, incident management, and system optimization. A strong understanding of Low-Level Controls (LLC), PLC systems, and industrial networking is essential. During the first year, the engineer will primarily support project activities and must be willing to travel and work away from home for extended periods. Overview Provide on-site and remote support for automated material handling solutions through the North American Service Center (NASC). Ensure system reliability and operational efficiency through troubleshooting, incident management, and optimization. Apply expertise in Low-Level Controls (LLC) and PLC systems to maintain and improve system performance. Participate in project work during the first year, requiring travel and extended time away from home. Key

Responsibilities

Diagnose and resolve complex incidents related to automated material handling systems, including PLC/LLC systems, IPC components, and electromechanical controls, to minimize downtime. Troubleshoot and optimize industrial communication networks including Profibus, ASI Bus, Profinet, and TCP/IP, while integrating and supporting related IT systems used in industrial automation. Analyze system log data to proactively identify potential issues and support system performance improvements. Provide on-site support for troubleshooting, commissioning, system maintenance, peak customer periods, and system upgrades while maintaining accurate documentation and escalating complex issues when required.

Qualifications

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Requirements

Minimum 3 years of experience in controls technology, with specialization in PLC systems and industrial automation environments. Strong knowledge of Low-Level Controls (LLC), industrial networking systems, and controls software used in automated logistics systems. Demonstrated ability to analyze complex technical issues, troubleshoot electromechanical and networking systems, and work independently while prioritizing tasks effectively. Excellent written and verbal communication skills, strong teamwork and service mindset, and willingness to travel up to 70% across North America, including extended periods away from home and working in industrial environments. Preferred Bachelor’s degree in Engineering or a related technical field. Hands-on experience working with Siemens PLC systems.

Experience

supporting automated material handling, logistics automation, or similar industrial systems. Exposure to international training environments, commissioning activities, or large-scale industrial automation projects.

What We Offer

Career growth and professional development opportunities, including exposure to advanced automation technologies and global best practices. A collaborative and innovative team environment focused on solving complex automation and logistics challenges. Opportunities to work on large-scale automated material handling systems across customer sites in North America. Competitive compensation and benefits, including travel opportunities and occasional international training. EEOC Statement We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving. Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably. Behind every solution are the people who make it happen. At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers. Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow. Explore what is possible at Vanderlande and discover how you can make an impact. Aspire. Grow. Achieve. Together.