C.H. Robinson is currently seeking an Account Manager- Global Forwarding, responsible for driving growth and maximizing retention across a portfolio of mid-size customer accounts. The Account Manager will identify, develop, and expand freight forwarding opportunities across air, ocean, and multimodal transportation services while driving demand and maximizing customer value. They will deliver tailored logistics solutions aligned with customer needs, serve as the primary point of accountability, and partner with internal teams and global stakeholders to ensure exceptional service delivery and long-term customer success.

Responsibilities

The duties and responsibilities of this position consist of, but are not limited to, the following: Retain and grow a customer portfolio of medium-size client segment (N.A. account range ~40-60 accounts, EU account range ~15-30 accounts) Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active participant Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs Develop account relationships with contacts at multiple levels within the organization Identify opportunities to further penetrate accounts by selling CHR’s diverse services Provide solution design through face-to-face interaction with accounts Bring pricing options & recommendations to account leadership Identify issues, seeking input from others to determine best course of action & implement solutions Manage customer expectations through the creation and utilization of SOPs, KPIs and other account-specific metrics Contribute to the development and management of the annual account plan and budget. Provide updates to internal team and make adjustments as necessary Sell and negotiate at a core / strategic level Establish and maintain relationships with day-to-day / weekly / monthly contacts Conduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer Consistently ensures execution of business through local Branch procedures Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources Create / Review internal account metrics on a regular basis (weekly) Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s Required

Qualifications

High school diploma/ Graduate or equivalent qualification Minimum 3 years of account Management experience within freight forwarding or logistics

Preferred Qualifications

Excellent communication and presentation skills and the ability to negotiate at all levels Proficient in Microsoft Office Suite of programs Demonstrates and drives a data-driven approach Ability to build strong customer relationships Demonstrated influencing, negotiation, collaboration, communication, and presentation skills Strong orientation towards growth, sales, relationship building, negotiation, and financial acumen, with a focus on developing long-term relationships with customers Ability to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies, and technology systems Values a diverse and inclusive work environment Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community. Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.