About the Company Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge. About the Job Drive renewals across the LATAM region by ensuring customer satisfaction and high NPS through faculty and student engagement. Drive customer outcomes through usage, adoption, and strong implementation. Responsibilities Be the trusted partner for our customers, creating opportunities to improve educational outcomes by integrating our platforms into their daily practice (including train the trainer and end user sessions) Build engagement plans for key accounts, partnering with customers on achieving agreed educational goals and driving usage tied to outcomes. Review plans for alignment during the year (e.g., midyear). With existing customers, develop creative initiatives to strengthen satisfaction, increase usage, expand market presence, and build strategic relationships. Monitor adoption metrics and proactively track usage to generate actionable customer insights and prevent risks. Monitor the renewals pipeline and targets, partnering closely with Account Managers on key engagement actions to ensure successful renewals Identify risks early and develop plans to strengthen satisfaction and usage in alignment with customer needs. Identify upsell and cross-sell opportunities and collaborate with Account Managers to develop them Lead onboarding and implementation Requirements Demonstrated ability to work with a high level of autonomy and ownership, proactively managing priorities, decision-making, and deliverables in a fast-paced environment. Strong results-oriented mindset with a high sense of accountability, consistently driving initiatives to completion while meeting business goals and performance expectations. Proven experience in customer relationship management, building trusted partnerships with stakeholders and ensuring a high level of customer satisfaction and engagement. Strategic and analytical thinking skills, with the ability to interpret data, generate insights, support decision-making, and translate business needs into actionable plans. Collaborative and innovative profile, comfortable working cross-functionally and leveraging AI-driven tools and technologies to improve efficiency, processes, and business outcomes. Fluency in both English and Spanish is required, as this role supports the LATAM region. * This is a home based position based in either Rio de Janeiro or São Paulo. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers