Work Flexibility: Hybrid Drive real change. Deliver measurable impact. Shape the future of Technical Service. Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery — partnering across teams to transform how work gets done and directly influencing customer outcomes at scale. What You Will Do Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business impact and feasibility Manage stakeholder communication, training, and change adoption to ensure improvement initiatives are successfully implemented and sustained Establish performance baselines and track improvements over time to confirm benefit realization Define KPIs and metrics, analyze operational data, and quantify the financial and operational impact of improvement initiatives Build and maintain reporting dashboards in collaboration with Analytics/Operational Insights teams to enable visibility into performance Deliver training and coaching to support team adoption of new processes as a Business Process subject matter expert on cross-functional projects What You Will Need Required

Qualifications

Bachelor's degree in Business, Engineering, Operations, Supply Chain, or a related field (or equivalent combination of education and experience) Minimum 5 years of experience in continuous improvement, process improvement, or operational excellence within Technical Service, Customer Service/Experience, Supply Chain, or a similar operational environment Demonstrated experience leading end-to-end continuous improvement initiatives, including process analysis, root cause identification, and implementation of measurable improvements Proficiency with Excel or Power BI for data analysis and dashboard development

Preferred Qualifications

Lean Six Sigma Green Belt certification

Experience

with Power BI, Salesforce.com, and/or Oracle Additional Information Work Arrangement: Hybrid/on-site based on business needs Travel: May require occasional travel to support cross-functional initiatives Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered Canada Pay Ranges: Canada: $79,900 - $106,500 CAD Annual Canada, Burnaby: $86,700 - $115,550 CAD Annual Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.