We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem. The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact. Job Description: Role: We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem. The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact. Key

Responsibilities

1. Practice Leadership & Strategy Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy. Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement. Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings. 2. Delivery Governance & Excellence Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution. Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs. Provide escalation leadership and ensure swift resolution of delivery bottlenecks. 3. Client Engagement & Stakeholder Management Act as the senior delivery owner for key enterprise ecommerce clients. Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions. Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys. 4. People Management & Capability Building Manage and mentor a multidisciplinary delivery team of 60 – 80 members. Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation. Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice. 5. Operational & Financial Ownership Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting. Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements. Drive operational excellence through automation, process optimisation, and best‑practice adoption. 6. Innovation & Growth Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions. Identify and build strategic partnerships with platforms, technology providers, and commerce enablers. Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks. Required

Experience

&

Qualifications

10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup. Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation. Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM). Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management. Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys. Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery Exceptional communication, problem‑solving, and stakeholder management skills. Ability to thrive in a fast-paced, high‑growth, matrixed environment. Key Competencies Strategic & Analytical Thinking Leadership & Team Development Delivery & Quality Governance Technical & Platform Expertise Client Management & Executive Presence Commercial Acumen Process & Operational Excellence Cross-functional Collaboration Why Join Us? Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation. Work with marquee clients across sectors and drive measurable business outcomes. Collaborative, future-forward culture with strong emphasis on innovation and growth. Location: India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park Brand: Sokrati Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work