1-3 Years of Working

Experience

Minimum

Experience

1+ years of work experience. Mandatory Skills : SQL installation, patching, support, maintenance, High availability etc Shift : 24*7 (weekend working too) Remote working: Hybrid

Job Responsibilities

• Should be able to work 24X7 shifts and adjust schedule to fit operation support. • Communicate progress and resolution to the client and documents all work in a case record. • Conduct performance monitoring, utilizing database management tools to evaluate and resolve performance problems. • Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others' • Prepare necessary documentation around technical procedures as well as operational procedures. • Report defects and design issues to our development teams. • Work on most complex database-related issues directly with Team/DBAs/Development • Mentor and coaches team members. • Perform root cause analysis of recurring issues. • Act as a single point of contact for escalations. • Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements. • Support highly-available cross enterprise common/middleware applications on a large, global network. • Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL Preffered Skillsets

Experience

• Microsoft SQL Server Certified • Advanced SQL Server knowledge working in a mid to large-size organization. SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors. • T-SQL, PowerShell, or equivalent scripting knowledge, preferred • Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory • Proficient in the following areas : host and deploy enterprise software, Azure, virtualization, cloud • troubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent system/application/performance monitoring tools. • Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigations • Ability to train on working with Development Teams to provide support and feedback for troubleshooting application/deployment issues. • Good problem-solving skills, along with the ability to work independently, as well as part of a cross-functional team. • Knowledge of writing advanced SQL/DB scripts to perform troubleshooting • Software support experience demonstrating troubleshooting / analytical skills • Proven ability to mentor, coach, and develop internal education programs • Verbal and written command of the English language. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.