Work Flexibility: Hybrid or Onsite The Associate Technical Service Manager is responsible for providing leadership, direction, and development of their Service team. The Associate Technical Service Manager assists in the development and execution of activities to meet growth, operational profitability, and quality objectives. Utilizes a wide array of knowledge, technical skills and critical thinking to facilitate Service activities. What you will do: Direct oversight of frontline service employees and other leads or supervisors Management of teams of 3+ employees and ensure resources to ensure adequate coverage Assist the Sr. Technical Service Manager with region growth, employee development, recruiting, retention and overall performance of Technical Services within the region Supports regional talent management efforts including identifying possible candidates, selection, on-boarding, training, development, and coaching/ mentoring Sets performance targets and distributes work amongst his reports Manages resources to ensure adequate coverage Partners with Sales Reps and RSM’s to address key customer needs and escalations Provides support in creation and delivery of business reviews and other required business updates Provides support with regional strategy and shares ownership for execution of objectives Supports an aligned, accountable culture that drives continuous improvement and data driven decision making Ensures appropriate employee onboarding and technical training is delivered effectively and on time Develops, coaches, and challenges direct reports and high potential talents "in the work" to provide timely guidance and achieve measurable results while building individual and organizational capabilities Support process improvement and cost savings initiatives Utilizes analytics and continuous improvement to increase operational / commercial results Maintains coaching relationship with team to develop capability in a professional manner Accountable for the Service Team’s regulatory and compliance adherence to local rules and guidelines Works with local business partners including Customer Care, Distribution, HR, Quality, and Regulatory to build engagement and partnerships across departments What you need: Bachelor's degree in Engineering or related field or equivalent experience 5 to 7 years Medical Industry and Technical Service experience required People management experience preferred Fluent in local language and English Proven ability to identify, develop, coach and mentor new and existing technical talent Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/ technical specialization Strong interpersonal skills including written / oral communication, conflict management and people management Strategic thinking with hands-on mentality Meets or exceeds financial targets via compliant means Must be able to manage time, projects, stress and conflict Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/ technical specialization Ability to operate in a complex matrix environment, leveraging internal and external partners to meet the needs of the business Must possess strong interpersonal skills including written and oral communication Up to 40% travel Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.