Job Category: Administrative & Clerical, Executive Leadership Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:
Job Summary
The Director of Business Services reports to the Executive Director of Physician Services, Revenue Cycle and is responsible for the strategic and operational leadership of the Professional Billing Central Business Office (CBO). This role is accountable for optimizing revenue cycle performance, maximizing cash collections, reducing AR risk, and ensuring financial sustainability through the implementation of best practices, performance analytics, and operational excellence initiatives. The Director provides oversight of billing, accounts receivable follow-up, cash posting, refunds, vendor relationships, and revenue cycle technologies while partnering closely with Coding, Operations, Hospital Revenue Cycle, Finance, Information Systems, and physician practice leadership. This position drives revenue cycle strategy, establishes performance expectations, develops operational roadmaps, and ensures achievement of key financial and operational objectives across all assigned entities. The Director is responsible for departmental financial performance, budget management, strategic planning, organizational development, and continuous improvement initiatives that advance organizational goals. Minimum
Job Qualifications
Licensure or other certifications: Educational
Requirements
Bachelors Degree. Minimum
Experience
Minimum of seven (7) years of progressive leadership experience in healthcare revenue cycle operations, including responsibility for accounts receivable management, operational performance, financial outcomes, strategic initiatives, and team leadership. Other: Preferred
Job Qualifications
Preferred Licensure or other certifications: Certification in healthcare revenue cycle, coding, healthcare financial management, or medical practice management is preferred. Preferred Educational
Requirements
Three (3) or more years of Director-level leadership experience in physician revenue cycle operations or seven (7) years revenue cycle management experience preferred. Preferred
Experience
Other: Job Specific and Unique
Knowledge, Skills and Abilities
Demonstrated expertise in professional billing revenue cycle operations, including accounts receivable management, denial prevention, cash acceleration strategies, financial performance improvement, and operational optimization. Proven ability to influence stakeholders, build strategic partnerships, and drive results across multidisciplinary teams. Ability to analyze complex operational and financial data, identify performance trends, develop actionable strategies, and execute sustainable process improvements. Strong business acumen with the ability to balance operational efficiency, regulatory compliance, customer satisfaction, and financial performance. Extensive knowledge of physician billing regulations, reimbursement methodologies, payer contracting implications, and revenue cycle best practices.
Experience
developing performance dashboards, benchmarking metrics, productivity standards, and accountability frameworks. Ability to effectively communicate complex financial and operational information to executives, physicians, boards, and large stakeholder groups. Ability to effectively communicate complex financial and operational information to executives, physicians, boards, and large stakeholder groups. Essential Tasks and
Responsibilities
Provides strategic leadership and direction for all professional billing accounts receivable functions, ensuring achievement of cash collection, AR, denial, productivity, and financial performance goals. Develops and executes revenue cycle strategies designed to improve net collections, reduce AR days, mitigate denials, and enhance overall financial performance. Establishes key performance indicators, operational benchmarks, and accountability frameworks to drive performance across all business office functions and PSA clients. Establishes processes to monitor payer behavior, reimbursement trends, denial performance, and financial indicators, utilizing data analytics to proactively identify operational risks and improve revenue cycle performance. Collaborate with payer representatives, contracting teams, and operational leaders to address systemic reimbursement issues, resolve escalated payer concerns, and improve overall payer performance. Monitors revenue cycle performance through data analytics, identifies opportunities for improvement, and implements corrective action plans to achieve organizational targets. Partners with executive leadership, physicians, operational leaders, finance, and revenue cycle stakeholders to align business office strategies with organizational objectives. Leads large-scale operational improvement initiatives, process redesign efforts, and technology implementations to improve efficiency, quality, and financial outcomes. Maintains accountability for billing, collections, cash posting, refunds, payer follow-up, vendor management, and overall accounts receivable performance. Builds and leads a high-performing team through effective talent management, performance coaching, succession planning, employee engagement, and leadership development initiatives. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Moderate, Frequently 31-65% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Frequently 31-65% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties. Learn more at www.nghs.com.