Work Flexibility: Field-based Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction. Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision. Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning. Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager. Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value. Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants. Provide prompt and accurate complaint reports per the requirements of Mako’s quality system. Solve product problems for customers in an expeditious manner. Provide case coverage at unassigned accounts. Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons. Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts. Collaborate with Sales Representatives and Marketing to increase public awareness. Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products. Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume. Support manual cases Support revision cases Support account management of key centres. Qualifications: High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study. Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word) Prefer 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry) Demonstrated knowledge of customer service principles and processes Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance) Demonstrated problem solving and interpersonal communication skills Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications Demonstrated detail orientation United Kingdom Pay Ranges: United Kingdom: £40,500 - £67,600 GBP Annual At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package. If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process. Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.