Associate Director, Business Relationship Management - Corporate Position Summary The Associate Director of IT Business Relationship Management (BRM) serves as a strategic leader and subject matter expert supporting the technology needs of the Corporate functions (HR, Legal, Finance, Communications, and others), to drive transformative business outcomes. This role partners with Corporate functions and Global Business Services (GBS) to align technology initiatives with organizational goals, optimize operational performance, and integrate advanced technologies, including AI and large language models (LLMs) to enhance productivity, service delivery, and innovation. The ideal candidate will be curious, self-starting and motivated with excellent interpersonal, change management, project management, security, and communication skills. Given the role of GBS, the ideal candidate should combine experience/knowledge in operations performance improvement and technology. He or she will be a seasoned professional who will be trusted by both the client organization and GBS. Key
Responsibilities
Strategic Partnership & Alignment Serve as the primary liaison between GBS IT and Corporate functions, ensuring strategic alignment of technology initiatives with business objectives. Develop deep understanding of enterprise goals, leveraging relationships to influence and deploy initiatives that maximize profitability, efficiency, and client satisfaction. Participate in long-term technology planning with executive leadership, contributing to the formation of global IT and GBS strategy. Technology Enablement & Innovation Lead the deployment and integration of advanced technologies, including AI and LLMs, to automate workflows, enhance decision-making, and improve service delivery. Identify opportunities to apply generative AI for knowledge management, customer support, and operational efficiency. Drive continuous process improvement across infrastructure, applications, and service delivery platforms. Program & Project Leadership Oversee high-impact technology initiatives and cross-functional projects, ensuring timely delivery and measurable business outcomes. Manage expectations and service levels across GBS and corporate functions, proactively resolving issues and optimizing performance. Conduct strategic performance analysis and implement enhancements to infrastructure and operations. Communication & Change Leadership Facilitate executive-level communications, translating complex technical concepts into actionable business insights. Act as a change agent, promoting adoption of new technologies and operating models across the enterprise. Prepare and lead periodic reviews with senior stakeholders, ensuring transparency and alignment. Governance, Risk & Financial Management Lead comprehensive security risk assessments and mitigation strategies in collaboration with WK global security. Ensure robust disaster recovery planning and system resiliency. Contribute to budgeting and resource planning, including ROI analysis and cost optimization. Leadership & Collaboration Displays energy, initiative, and takes ownership for work by setting priorities and utilizing resources. Strives to overcome obstacles before escalating or seeking support. Partners with Corporate function leaders, senior leaders and associates at all levels with IT, and other areas of the enterprise to achieve the business needs and resolve complex issues. Must bring a strong desire to grow relationships, build bridges, inspire stakeholders and identify value. Strong leader in an environment where resources are shared and/or resources do not report directly to the BRM. Works with team to identify challenges and continuously evolves processes and procedures to add value, and improve effectiveness, collaboration and service.
Qualifications
Education
Bachelor’s degree required; Master’s degree preferred.
Experience
8–12 years in business operations, IT infrastructure, or enterprise technology leadership, including 6–7 years in matrixed people management. Skills & Competencies AI & LLM Integration: Familiarity with deploying AI solutions (e.g., generative models, automation tools) to enhance productivity and service delivery. Strategic Thinking: Ability to connect business strategy with technology enablement. Technical Expertise: Knowledge of cloud platforms (Azure, AWS), networking, data management, and enterprise applications. Communication: Exceptional verbal and written skills with executive presence to lead with influence. Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving complex issues. Collaboration: Proven ability to build relationships across diverse teams and influence outcomes in matrixed environments. Project Management: Skilled in managing large-scale initiatives with cross-functional impact. Adaptability: Comfortable navigating ambiguity and driving change in dynamic environments. English (professional level) is mandatory, and Dutch is preferred. Additional languages are a plus. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $133,400.00 - $238,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.