Position Summary We are seeking a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will work closely with business stakeholders, product owners, and technology teams to gather, analyze, and document business and system requirements for enterprise applications and digital platforms. The Business Analyst will play a key role in bridging business needs with technical solutions by translating requirements into functional specifications, user stories, process flows, and other delivery artifacts that support successful implementation. This role requires strong communication, problem-solving, and stakeholder management skills, along with a solid understanding of Software Development Life Cycle (SDLC) methodologies and agile delivery practices. Key
Responsibilities
• Collaborate with business stakeholders, product owners, and technical teams to gather and document business and functional requirements • Analyze existing business processes and identify opportunities for process improvements and system enhancements • Create and maintain requirement artifacts including BRD, FRD, User Stories, Process Flows, Use Cases, Wireframes/Mockups, and Functional Specifications • Facilitate requirement gathering workshops, stakeholder discussions, and walkthrough sessions • Work closely with development and QA teams to clarify requirements and support solution implementation • Participate in Agile ceremonies including backlog grooming, sprint planning, stand-ups, and UAT support • Support testing activities by reviewing test cases, validating requirements coverage, and assisting in defect triage • Perform data analysis and validation using SQL queries and other analytical tools • Assist with production support activities including issue analysis, root cause identification, and requirement clarification • Ensure requirements are traceable, complete, and aligned with business objectives • Communicate project updates, risks, dependencies, and requirement changes effectively with stakeholders Required
Qualifications
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field • 3–5 years of experience as a Business Analyst or Business Systems Analyst • Strong understanding of SDLC methodologies including Agile/Scrum •
Experience
gathering and documenting functional and non-functional requirements • Hands-on experience creating Process Flows, Use Case Diagrams, Sequence Diagrams, Wireframes, and User Stories • Strong analytical and problem-solving skills with attention to detail •
Experience
working with cross-functional business and technology teams • Good understanding of APIs, JSON, XML, and system integrations •
Experience
writing SQL queries for data validation and analysis • Proficiency in tools such as JIRA, Confluence, MS Excel, MS Visio, PowerPoint, and Word • Excellent verbal and written communication skills
Preferred Qualifications
•
Experience
working on enterprise web applications or customer-facing platforms •
Experience
in Finance, Billing, Payments, ERP, or SAP-related projects • Familiarity with cloud-based applications and integrations •
Experience
working in distributed/global teams • Knowledge of UAT coordination and release support activities Key Skills •
Requirements
Gathering • Business Analysis • Stakeholder Management • Agile/Scrum • SDLC • Functional Specifications • Process Modeling • SQL • API Analysis • Data Validation • Problem Solving • Communication Skills • JIRA & Confluence What We’re Looking For • Strong ownership mindset and ability to work independently • Ability to balance business needs with technical feasibility • Comfortable working in fast-paced agile environments • Strong collaboration and communication skills • Ability to think critically and propose practical solutions Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.