About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Vice President/Sr Director of Global Accounts at TaskUs really do? Think of yourself as the strategic architect and operational anchor for one of our most prestigious, high-growth global portfolios in the next-generation connectivity and aerospace/deep-tech space. Spanning in key delivery sites, you will align global operations to deliver flawless execution. You are a transformative change-agent who bridges regional gaps, ensuring that best practices, technical breakthroughs, and operational efficiencies flow seamlessly across borders. You will own the client relationship at an executive level, balancing complex technical support demands for disruptive consumer technology with aggressive sales conversion targets. Key
Responsibilities
As the Vice President/Senior Director of Global Accounts, you will: Drive Global Operational Excellence: Oversee operational delivery across 5 global sites in Colombia, Mexico, Egypt, and NAM, ensuring consistent, world-class performance for a high-profile technology client. Own Key Dependency Metrics: Hold ultimate accountability for critical KPIs across all LOBs. Cross-Regional Knowledge Transfer: Standardize processes and foster a culture where lessons learned in one region immediately elevate the performance of the others. Strategic Client Partnership: Act as the primary operational interlocutor for the client's executive leadership. Support Quarterly Business Reviews with data-driven thought leadership, proactive scaling strategies, and growth opportunities. Financial & Forecast Management: Establish clear operational goals, analyze portfolio growth, and provide highly accurate forecasting, capacity planning, and progress reports. Synergistic Collaboration: Partner seamlessly with internal Client Services, Quality Assurance, and WFM teams to present a unified front to the client.
Requirements
10+ years of progressive Operations Leadership experience within a BPO setting, with a proven track record of managing large-scale, multi-site global accounts. Extended experience in leading large-scale operations preferably within the Telecommunications, Internet Service Provider (ISP), or Subscription-Based Consumer Hardware sectors. Demonstrated success managing complex portfolios that simultaneously handle high-tier Technical Support/Hardware Troubleshooting and Inbound/Outbound Sales. Deep experience managing operations in LATAM (specifically Colombia/Mexico); understanding the nuances of nearshore vs. offshore (Egypt) delivery models is highly preferred. Strong financial and analytical acumen; a proven history of optimization around AHT and Sales Conversion in high-volume environments. Exceptional presentation and executive-level communication skills. Must be fully bilingual (English and Spanish). A genuine passion for revolutionary tech solutions, global connectivity, satellite/aerospace verticals, or disruptive consumer electronics. Familiarity with the operational realities of wireless or satellite networks, including managing queue spikes caused by network anomalies, regional weather events, or global firmware updates is highly preferred. Ability to travel 50% internationally to support global sites and client headquarters. Location: Mexico - Colombia. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.