Job Description General/Position Summary The Global Travel Operations, Senior Manager is responsible for overseeing and managing the day-to-day relationship with the Vertex Travel Management Company (TMC) vendor and the Travel Technology that supports it. This critical role will optimize vendor performance, drive operational efficiencies, monitor adherence to policies, and develop strong program controls to drive behaviors and policy compliance. The role will require significant global cross-functional collaboration to identify, build, and develop process efficiencies to enable scale and geographic expansion. The ideal candidate will possess advanced relationship-building skills, a proven ability to work with Senior Leaders, and navigate complex, high-pressure situations with professionalism and strategic insight. Key
Duties
&
Responsibilities
Manage the day-to-day operations of the outsourced travel support model including vendor management of Travel Management Company (TMC) across all geographic locations, ensuring compliance with company policies and procedures. Act as the vendor manager and internal liaison between internal teams and TMC. Ensure TMC operational performance goals are met, and service level agreements are maintained. Monitor vendor performance and compliance through strategic data analysis, anticipating potential issues and addressing them proactively. Reviews & proposes vendor-specific process changes and ensures adequate management and mitigation of risk arising from vendors. In partnership with the TMC, drive supplier partnership & negotiations, exceptional customer service, cost savings, and reduced environmental impact where possible. Monitors traveler compliance of Vertex’s Global Travel & Expense policy, and proactively reviews and suggests policy recommendations as the business evolves. Proactively anticipates business needs and addresses them by taking an innovative approach developing processes and tools, to strengthen the program and enhance the customer service experience. In partnership with the TMC, drive refinement of Concur Travel configuration and establishment of scalable & centralized processes. Evaluate latest travel regulations, enhancements and capabilities that are fit for purpose globally. Responsible for maintaining comprehensive reporting mechanisms and PowerBi dashboards. Identify, analyze, and interpret travel data trends and patterns and prepare ongoing reports and data visualizations to support decision-making. Responsible for managing Internal Audit Team requests and addressing audit observations as needed. Design & implement key training materials to support travel operations process to enhance compliance to policy. Manage additional special projects and enterprise-wide initiatives, supporting the wider Corporate Services Team to drive continuous improvement. Ability to travel globally at least 20% of the time. Required
Education
Level Bachelor's degree in relevant discipline Required
Experience
Typically requires 7+ years of experience related to corporate travel, or the equivalent combination of education and experience. Previous project management and vendor management required.
Experience
working in a global corporate environment within biotech or comparable regulated industry. Required Knowledge/Skills Proven experience vendor managing a Global Travel Management Company, including oversight of an online travel tool (Preferably Concur). Strong analytical skills including experience with integration of multiple data sources. Exhibit analytical acumen identifying innovative insights that streamline processes and mitigate complexities across multi-functional, global teams. Advanced in senior leader presentations (written, PowerPoint, verbal), ability to use data driven insights to address business needs and challenges. Champion in customer service attitude enabling a highly collaborative environment toward internal and external vendors. Ability to lead and drive change in a developing business environment and coordinate processes involving cross-functional teams, complex systems, & tight deadlines across multiple time zones. Proficient in Microsoft Office suite (Excel and PowerPoint) Supplier vendor management experience Ability to navigate and champion company policies and compliance regulations. Other
Requirements
Prior working experience with Online Travel Booking Systems (preferably Concur Travel) #LI-Hybrid #LI-AA1
Pay Range
$117,600 - $176,400 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI-Hybrid Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has approved medicines that treat the underlying causes of multiple chronic, life-shortening genetic diseases — cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia — and continues to advance clinical and research programs in these diseases. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including APOL1-mediated kidney disease, acute and neuropathic pain, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency . Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 14 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on Facebook, Twitter/X , LinkedIn, YouTube and Instagram. The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change people’s lives. Our vision is clear: to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work.