The University Learning Center (ULC) is dedicated to providing academic support to The New School’s diverse student population through one-on-one tutoring sessions, workshops, and more. Student assistants provide crucial customer service and admin support to ensure students can easily access our services.
Responsibilities
include, but are not limited to, assisting students, faculty and staff with requests (in-person, via email, online chat), including: Monitor the ULC inbox and respond to student, faculty and staff inquiries including: Scheduling assistance ULC policy clarification Troubleshoot minor tech issues, such as connectivity/audio issues, etc. Direct students to the appropriate New School office(s) Schedule appointments for students, including using Google calendar and ULC online scheduler (WCONLINE) Communicate with ULC staff and tutors via Slack and Gchat, including notifying tutors of timely student issues–lateness, tech problems, etc. and vice-versa Update spreadsheets to track confidential information, including: Student attendance Scheduling data Session summaries 6-8 hours a week, depending on availability Minimum
Qualifications
Strong communication, attention to detail, and problem-solving skills Comfortable working in a fast-paced, collaborative environment Friendly demeanor and a positive attitude
Experience
working with Google Drive, especially Google Sheets (or Excel) Prior office experience preferred
Experience
working with ESL students a plus
Preferred Qualifications
Federal Work Study Preferred Work Mode: Hybrid #LI-DNI Hourly Rate: $17/hr We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.
Responsibilities
ULC student assistants help students, faculty and staff to access tutoring services, including answering emails, scheduling appointments, communicating with staff and tutors via Gchat and Slack, and updating spreadsheets to track confidential information. This role is hybrid, with both online and in-person shifts. We look forward to receiving your application! Since our founding in 1919, The New School has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. At our university, students have the academic freedom to shape their unique, individual paths for a complex and rapidly changing world. As a New School employee, you will be a part of the university’s mission to prepare and inspire students to bring about positive change in the world. You can view our list of open positions on this site to apply, or visit our Job Opportunities page to learn more about working at The New School. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce. If you are a current New School employee interested in applying for an open position, please log in to MyDay and access the Jobs Hub through the global menu or by using the search bar. If you have questions about submitting an application, please contact Human Resources at hrcareers@newschool.edu. You can also view the Guru Card for written instructions. Please note that you can review the status of your submitted job applications in the Jobs Hub on MyDay. If you are a current TNS student with a MyDay profile or have previously worked as a TNS Student Worker, please visit the MyDay Jobs Hub to access available positions. If you are unsure whether you have a MyDay profile, please have your supervisor connect with their Student HR Partner for guidance.