Job Description: Must-Have Skills Salesforce Platform Expertise Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
Experience
designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies. Development Skills Strong Apex development experience. Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
Experience
with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events Automation & Integration Strong experience with Salesforce Flow.
Experience
integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica. Development Best Practices
Experience
with Git-based source control. CI/CD and DevOps understanding.
Experience
working in Agile delivery environments. Unit testing and deployment management expertise. Good-to-Have Skills (Advanced Use Cases) Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration. Salesforce Einstein AI capabilities. Agentforce implementation exposure. AI-powered case routing and service automation. Predictive lead scoring and opportunity insights. Service Transformation Omnichannel service orchestration. Intelligent case routing and workforce optimization. Knowledge management and self-service portal implementations. Conversational AI and chatbot integrations. Preferred Certifications Salesforce Platform Developer I & II Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Salesforce App Builder Ideal Candidate A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development. Location: India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park Brand: Merkle Time Type: Full time Contract Type: Permanent Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work