About the Opportunity JOB SUMMARY: Fitness Center workers and Building Supervisors provide supervision to all users of the fitness center, gymnasium, activity rooms, tennis courts, and soccer field. Team members ensure that all safety and emergency protocols are followed. *This job position is located on the Oakland Campus and cannot be done remotely. RESPONSIBILITIES INCLUDE: Team members must be punctual, reliable, responsible, outgoing, and enjoy working with the public Arrive to work on time, wearing appropriate attire to perform duties. Communicate absences in advance and take initiative to find coverage. Follow procedures for opening and closing the facilities. Greet students/staff and faculty as they enter and exit the facility; assist them with any questions or concerns as they check in. Ensure that patrons follow policies and redirect, as needed. Maintain a professional demeanor during scheduled shift. Resolve concerns and escalate to supervisor, as needed. Answer phones in a friendly manner and assist callers with their inquiries. Provide regular, consistent cleaning and sanitizing of all exercise equipment. Do laundry, sweeping, vacuuming, mopping; follow specific cleaning protocols. Frequently perform a comprehensive walk through of all facility areas (fitness center, activity rooms, gymnasium, tennis courts, soccer field); quickly fix or report any safety/policy issues and address cleanliness concerns. Take initiative to ensure safety in the facility. Promptly report maintenance and facility concerns such as broken and/or missing equipment or unsafe conditions. Anticipate, recognize, and react to all emergencies, and provide necessary, reporting to direct supervisor. Respond to all emergencies and follow procedures in the Emergency Action Plan. Follow all policies and procedures set forth in the staff handbook. Perform other admin/clerical duties as assigned by Campus Recreation staff members Perform other special projects: Tabling Support, Group Fitness Support, Tennis Court Support, Vehicle Support and more. MINIMUM QUALIFICATIONS: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Ability to pass a background check Willing to become CPR/AED Certified (current certification preferred but will be provided) PHYSICAL DEMANDS: Continual standing and moving throughout the facilities to accomplish tasks during shift. Continual communicating in person, on the phone, and using apps to exchange information during shift. Must be able to lift up to 50 pounds. Frequent cleaning and sanitizing of equipment and facilities; refilling cleaning chemicals. Moving in different positions, including bending and twisting, to accomplish tasks. Basic computer proficiency Position Type Temporary Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. This job is for a current or anticipated job vacancy. Pay Rate: $18-20/hr Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—which includes 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.