Purpose. Performance. People. Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians. With a long-term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide. For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success. The Role As an IT Analyst, Global Techbar, you will provide hands-on technical support that enables colleagues across CPP Investments to work efficiently and effectively. You will own technology incidents and service requests from intake through resolution while delivering an exceptional end-user experience. Working as part of the Technology & Operations team, you will support workplace technologies, endpoint devices, user accounts, and IT service delivery. You will also contribute to continuous improvement initiatives, technology deployments, and operational excellence while building trusted relationships across the organization. The Team Technology & Operations enables CPP Investments to deliver on its global investment mandate by providing secure, reliable, and innovative technology solutions that support the organization worldwide. The Global Techbar team delivers high-quality, customer-focused IT support for employees across the organization. The team is dedicated to ensuring colleagues have the technology, tools, and support they need to be productive while continuously improving the workplace technology experience. Accountabilities Deliver end-to-end ownership of employee technology incidents and service requests, ensuring timely resolution and an exceptional client experience. Provide hands-on support for desktops, laptops, mobile devices, workplace technologies, enterprise applications, and audiovisual systems. Support user account administration, endpoint provisioning, device deployment, recovery, and IT equipment lifecycle management. Participate in testing, validation, pilot programs, deployment, and operational readiness activities for new workplace technologies and endpoint solutions. Contribute to operational excellence by maintaining technical documentation, identifying automation and process improvement opportunities, and recommending service enhancements. Deliver end-user training, communicate technical concepts in accessible language, and build strong relationships with colleagues across the organization. Collaborate with global technology teams to troubleshoot complex issues, manage priorities, escalate risks appropriately, and contribute to ongoing service improvement. What You Bring Minimum 5 years of experience providing IT support in a corporate environment, including experience in a Service Desk or IT Operations role; financial services experience is preferred. Bachelor's degree in Computer Science or a related technology discipline; postgraduate studies in technology or networking are an asset. ITIL Foundation (v3 or v4) certification is required; CompTIA and MCSE certifications are considered assets. Strong technical knowledge of Windows 10/11, ServiceNow, Microsoft Copilot, cloud technologies (AWS/Azure), networking, security practices, and enterprise endpoint support. Proven troubleshooting, analytical, and problem-solving skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences. Excellent customer service, relationship-building, communication, and collaboration skills, with confidence supporting executive stakeholders and global teams. Demonstrated curiosity and commitment to continuous learning; PowerShell or Python scripting experience is an asset, along with flexibility to travel to New York and São Paulo as required. You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance-driven environment. We provide colleagues with cutting-edge AI tools, dedicated learning time, and practical support to help them deliver with greater impact. Inclusion & Accessibility CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Attention: Protect Yourself from Fraud CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday. CPP Investments may use AI tools to help screen and assess applicants by analyzing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision-making. #LI-ONSITE About Us Why Work With Us For 25 years, we’ve proudly invested the Canada Pension Plan Fund, helping to secure retirement for more than 22 million Canadians. We invest for the long term — and that includes our people. Here, you’ll work alongside high-calibre colleagues on meaningful challenges that have real-world impact. Our purpose drives us, our performance sets us apart, and our people make it possible. Our Guiding Principles Our guiding principles shape our culture. They define how we work and represent the values that guide our behaviours. They are Integrity, Partnership and High Performance. Our Impact We invest globally across public and private markets, managing capital on behalf of millions of contributors and beneficiaries. We focus on long-term value creation and responsible investing, with offices in major financial centres around the world. What You Can Expect Meaningful work with measurable impact Exposure to complex, global challenges Opportunities for learning and growth Competitive total rewards and benefits Comprehensive wellness programs Inclusive and respectful of diverse perspectives Stay Connected Follow us on LinkedIn Sign Up for Job Alerts Learn More About CPP Investments