Microsoft 365 Platform Administrator Background on what ING is about: ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same. At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking! Job Overview & Your working environment We are looking for an experienced Microsoft 365 Platform Administrator to join our User
Experience
Team and support COO Finance (COOF) in collectively using SharePoint as their centralized platform for information transparency, collaboration and knowledge management. As an SME, in the role of Product Owner for the platform, you are part of a team and responsible for safeguarding the platform’s infrastructure, design and usability. Improving COOF’s SharePoint proficiency is the main objective. By organizing workshops, demos, trainings, and knowledge sharing sessions you will involve end users to ensure optimization of the platform, usage of its features and integration with related Microsoft products. Additionally, our team - User
Experience
- is responsible for a broader range of services. As a fully integrated member of the team, you also work on – and bring experience in - the following areas: ServiceNow (ESM/Incident) Ticketing and Knowledge Management – Managing incidents and maintaining a robust knowledge base to support end-users effectively. End-User Communication – Ensuring clear, timely, and user-friendly communication across multiple channels. Quality Assurance Dashboards and Problem Management – Monitoring performance, identifying issues, and driving continuous improvement through data-driven insights. ITIL Process Steering – Applying ITIL best practices to streamline processes and enhance service delivery. Key
Responsibilities
This is a permanent, hybrid role based in Manila. Tasks include: Design and safeguard the SharePoint infrastructure, including libraries, metadata, and access rights. Integrating governance policies for document management, security, and compliance. Co-creating workflows and automation (likely Power Automate). Supporting integration with Teams, Viva Engage, and Power BI. Provide end-user support for change and service requests. Organize workshops, demos, and training sessions for feedback and upskilling colleagues. Monitor platform performance analytics and implement improvements. Designing an attractive layout, built on top of SP functionality for maximum usability. Key Capabilities/
Experience
& Minimum
Qualifications
A bachelor’s degree in information technology or related education. Excellent English communication skills. Excellent organizational skills, attention to detail, and service-oriented mindset.
Experience
in a financial institution or a finance team, preferably at a bank. Coaching qualities. Experienced in designing and implementing SharePoint access and governance. Senior-level experience (7 years) in Microsoft 365 administration, with expertise in SharePoint. Strong knowledge of Teams, Viva Engage, Power Automate, and familiarity with Power BI, purview. Certification Microsoft Certified: SharePoint Administrator. (Pré) We offer you A key role in shaping our digital workplace for 500 professionals. Opportunity to mentor a support team. An amazing view from the ING office at the Ayala Tower in Manila, with the possibility to work from home for 50%, but subject to change in case of business needs. An extensive learning & development curriculum. Competitive salary and benefits package. Competitive HMO package. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!