About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $156,000.00 - $234,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits
We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 09-30-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: As the Head of Quality, AI Data Operations, you will be responsible for ensuring that the quality of our training data, adversarial testing, and model evaluation services meets the highest standards. You will drive thought leadership on data quality, work closely with customers to define and deliver high-quality outputs, and oversee the development of training and quality protocols across projects. This role requires a blend of strategic thinking, hands-on operations, and cross-functional collaboration to ensure our services are impactful for AI and LLM projects. The ideal candidate will have a strong entrepreneurial mindset, deep expertise in both statistics and quality assurance, and experience leading global teams. They will be comfortable working in a fast-paced, ambiguous environment and being in a constant state of learning. Key
Responsibilities
Lead the design and implementation of quality assurance protocols tailored to training data and model evaluation. Most of our demand is for GenAI/LLM projects, but there’s also some “traditional AI” work too. Design and oversee specialized quality protocols for the collection and enrichment of multi-modal data specifically for advanced Robotics and Autonomous Vehicle (AV) clients. Master the "Human-in-the-Loop" for Hardware: Lead the quality strategy for remote operations support, ensuring that human intervention data used for robotaxi navigation and robotic limb coordination meets zero-compromise safety standards. Own the definition of what "high-quality" data means across diverse projects and ensure these standards are met across the organization. Drive thought leadership with customers, aligning on data quality goals, and developing innovative quality processes. Act as the primary point of contact for customer discussions related to data quality and model evaluation. Provide strategic guidance on handling edge cases, and offer solutions for the nuances and challenges involved in building high-quality training data. Lead external communication on data quality, positioning the company as a thought leader in AI model robustness and evaluation. Foster a high-performance culture, encouraging continuous learning and improvement Continuously explore and implement new methodologies for improving the quality of training data and model evaluation processes. Drive a culture of testing, iterating, and scaling processes, ensuring that all workflows are efficient and results-driven. Required Skills & Competencies: 7+ years of Data Quality leadership experience, ideally within an organization that provides HITL, RLHF and evaluation services to leading LLM developers, Mag7 companies, AV builders and Robotics companies. Deep understanding of how LLMs, Generative AI workflows, and multi-modal data structures (video, spatial, and sensor fusion) essential for the robotics ecosystem. You LOVE this stuff. You have a strong pov on the coolest and most useful AI tools on the market, and you love opening the hood and playing around. You have a deep understanding of large language models, generative AI workflows, and data structures. Strong interest and commitment to learning about the latest developments in LLMs and AI technologies. Proven ability to design and lead quality assurance processes for data annotation and AI model evaluation.
Experience
developing scalable systems like "golden datasets" for evaluating contributor performance. Strong communication and leadership skills with the ability to engage effectively with customers, internal stakeholders, and global teams. Track record of managing teams in a high-velocity environment, with a focus on outcomes. Excited to tackle ambiguous problems with a relentless attitude of testing, iterating, and scaling solutions. Strong analytical skills with the ability to derive actionable insights from complex data. Location: US - Remote Traveling - 25% Salary range: $160,000 - $200,000 + bonus How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.