What You'll Do Learn the product delivery life cycle and how to monitor documentation progress within it Write and edit user-facing documentation, including user guides, technical reference guides, and release notes Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date Help maintain and organize our documentation site/knowledge base in ClickHelp Review and edit content for clarity, consistency, grammar, and adherence to our style standards Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation Incorporate feedback from user testing, support tickets, and customer questions to improve existing content Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts What We're Looking For 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count) Strong writing, editing, and proofreading skills, with an eye for clarity and consistency Ability to break down complex or technical information into simple, user-friendly language Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms Good organizational skills and ability to manage multiple projects/deadlines Curiosity and willingness to learn new technical concepts and tools Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience Nice to Have Familiarity with software development concepts or SaaS products Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code Experience with generating and manipulating screenshots and diagrams Exposure to an industry-recognized style guide, such as the Microsoft Style Guide Why Join Us Fully remote team with flexible working hours Mentorship and growth opportunities within a supportive team Opportunity to shape how customers experience and understand our product At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.