TransUnion's Job Applicant Privacy Notice What We'll Bring: We are looking to hire a GCC IT Support engineer to join our Global Support team in Costa Rica. The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment. You are tech-savvy and have a passion for technology solutions, as well as customer centric. What You'll Bring: The primary responsibility is to support GCC Costa Rica systems including corporate systems as well as business systems (Office, Workday, among others). You will also be focused on the following: · Equipment set up and inventory, onboarding and off-boarding, onsite support and new hires activities for GCC Costa Rica employees · Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows. · Install, diagnose, repairing, maintain, and upgrade corporate End points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance. · Document user requests and update client trouble tickets with the status of the issue. · Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly. · Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise. · Test new hardware and software and deploy the installation of computers and mobile devices. · Coordinate with other teams or specialists to troubleshoot and resolve issues as needed · Handle escalations. · Work independently within established procedures associated with the specific job function. · Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problems. Impact You'll Make: Key requirements · Associate’s or bachelor’s degree from an accredited institution in Computer Science or related field or have related work experience · Ability to work after hours and/or weekends when needed Competencies · Excellent communication and writing skills in English and Spanish · Ability to work independently and in a team environment · Creative problem-solving skills · Service first mentality · Ability to learn quickly, work well under pressure, and meet tight deadlines · Flexible, highly organized, open to feedback with excellent follow-through skills Technical Skills · Technical Desktop Skills required, including previous experience in: o Contact Center Support environment o Onsite support o Support Ticket systems o Familiar working with Incident and Request management · Working knowledge of MS Office applications for clients · Experience working with senior-level executives · Operating Systems (PC, MAC and AWS extensive knowledge) Great to have: · Comprehensive understanding of data analysis techniques · Maintain Data Reports · Basic Scripting and Programming Experience · Basic knowledge on Linux/Unix · Project Management #LI-MR1 This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Engineer, IT Support Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren’t expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.