Initial Posting Date: 08/06/2026 Application Deadline: 08/13/2026 Agency: Department of Human Services Salary Range: $3,798 - $4,954 Position Type: Employee Position Title:
Benefits
Support Staff (Public
Benefits
Specialist Entry) Bilingual preferred English/Arabic or English/Dari – Multiple positions available. Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Are you fluent in English & Arabic or English & Dari? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you! Summary of
Duties
As a Public
Benefits
Specialist, Entry you will: Be this first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners. Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems. Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation. Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services. Connects individuals and families with community resources and support services. Minimum
Qualifications
Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR An equivalent combination of education, training, and experience relative to the class concept. Essential Attributes We are looking for candidates with:
Experience
providing front desk customer service and communicating complex information, policies, and procedures clearly and professionally to diverse audiences, both verbally and in writing.
Experience
with Microsoft Word, Excel, email systems, digital databases, answering phones and data entry.
Experience
scheduling appointments for individuals and vulnerable populations in high-volume environments using person-centered, trauma-informed practices. Experienced in applying crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations, ensuring the safety and well-being of clients, families, and staff while maintaining a calm and professional demeanor.
Experience
learning and adapting to new tasks, workflows, and computer systems with minimal supervision, demonstrating quick uptake and consistent accuracy.
Experience
gathering and assessing information from customers to identify needs and determine appropriate services or resources. Preference will be given to candidates that are bilingual in Arabic / English and Dari /English. Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Working Conditions
You will work in a fast paced high-volume office environment. Our office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high. Your work schedule will be Monday - Friday from 8 am - 5 pm in our Beaverton, OR office. Occasionally, compensated overtime may be required or voluntary, including evening and weekend work. You will communicate with Oregon residents frequently over the phone and in-person. May require sitting at a terminal or telephone for prolonged periods of the workday. You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress. Consistent attendance is essential. Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments Background Checks and
Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position
Benefits
ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Tammie Moore. If you contact the recruiter, please include the job requisition number: REQ-204836. Email: Tammie.L.Moore@odhs.oregon.gov Phone (call or text): 971-201-0580 Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”