Job Title Operations Automation Specialist Job Description Operations Automation Specialist The Automation Specialist is responsible for designing, building, and operating scalable automation and digital solutions using Microsoft Power Platform. This role is strongly focused on hands-on development, solution architecture, and technical delivery, enabling operational efficiency across PCC Service Hubs. Your role: You will design, develop, and deploy automation solutions that improve service delivery efficiency across PCC Service Hubs, helping teams reduce manual effort and increase quality and consistency. You will work closely with the Power Platform Center of Excellence (CoE), process owners, Subject Matter Experts (SMEs), and PCC Hub leaders to identify automation opportunities and deliver scalable, compliant solutions. You will translate business processes into technical automation solutions, participating in process analysis, end‑to‑end workflow design, testing, and documentation. You will support capability building by coaching citizen developers, sharing best practices, and facilitating workshops and training sessions to promote automation adoption. You're the right fit if: You’ve 2+ years of experience in automation, digitalization, low‑code development, process improvement, or service delivery optimization roles. Your skills include Power Automate, Power Apps, Power BI, Dataverse, Python, Javascript, process mapping, workflow design, and translating business requirements into technical solutions. Preferably knowledgable in Copilot Studio, AI Builder, governance frameworks, or experience with shared service or contact‑center‑like environments. You have a Bachelor’s degree in Engineering, Information Systems, Computer Science, Business, or a related field; Power Platform certifications (PL‑900, PL‑200, PL‑400) is preferred. You’re analytical, collaborative, and comfortable working with both technical and non‑technical stakeholders, with a continuous‑improvement mindset and interest in enabling others through automation and digital tools. Advanced proficiency in written and spoken English is required How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an in-office role. About Philips Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights