Posted 1 week ago

Business Analysis Manager, Operational Excellence | Senior Process Engineer

CCH Incorporated United States of America, USA - Kennesaw, GA
Onsite Full Time

Job description

Senior Process Engineer – Process Transformation & Value Realization Position Summary The Senior Process Engineer will lead divisional process improvement and transformation initiatives that drive measurable business value, operational efficiency, scalability, and customer outcomes for the Tax and Accounting (TAA) Division. This role combines deep process engineering expertise with strategic execution capabilities, helping business leaders identify, prioritize, and implement improvements across people, process, technology, and governance. This is an individual contributor position. Key

Responsibilities

Lead end-to-end process assessments across business functions and value streams. Design future-state workflows, operating models, and governance structures aligned with strategic objectives. Facilitate cross-functional workshops and stakeholder alignment sessions. Identify opportunities for automation, AI enablement, digital transformation, and workflow optimization. Develop transformation roadmaps, business cases, and implementation strategies. Establish value cases and track realization of expected benefits. Develop KPI frameworks, operational scorecards, and value dashboards. Promote continuous improvement, value-stream thinking, and operational excellence. Success Profile Simplify complex business processes. Drive measurable business value and productivity improvements. Improve customer and employee experiences. Balance strategic thinking with hands-on execution. Build trusted relationships with leaders and teams.

Qualifications

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Experience

7–10+ years in process engineering, transformation, operational excellence, consulting, program management, or related fields.

Experience

leading cross-functional improvement initiatives. Strong process mapping, workflow redesign, and operating model expertise. Proven ability to influence stakeholders and deliver measurable outcomes. Lean Six Sigma background (Black Belt, preferred) Performance Measures Business value delivered Cycle-time reduction Reduction in manual effort and process complexity Customer and employee experience improvements

Benefits

realization and stakeholder satisfaction Critical Competencies Strategic Thinking Connect process improvements to divisional strategy, business outcomes, and value creation. Process Engineering & Design Design scalable workflows, governance models, and future-state operating environments. Facilitation & Influence Lead workshops, align stakeholders, and drive decisions across diverse groups. Data-Driven Decision Making Leverage metrics, analytics, and business insights to prioritize opportunities and measure results. Change Leadership Drive adoption, stakeholder engagement, and sustainable implementation of improvements. Business Acumen Understand how operational improvements impact growth, profitability, risk, customer experience, and employee productivity. Value Orientation Focus relentlessly on outcomes, benefits realization, and measurable business impact. Performance Measures Success in this role will be measured through: Business value delivered (cost savings, revenue enablement, productivity gains) Cycle-time and process-efficiency improvements Reduction of manual effort and process complexity Customer and employee experience improvements Adoption and sustainability of implemented solutions Achievement of transformation milestones and roadmap objectives Stakeholder satisfaction and executive confidence KPI and scorecard performance against established targets Realization of expected benefits and outcomes from supported initiatives Travel

Requirements

Minimal - 10-25% The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $89,600.00 - $157,000.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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Skills and functions

  • Finance
  • Human Resources