Waste Connections is seeking a Product Manager to own the end-to-end product vision, roadmap, and success criteria for SMART, our AI-powered route optimization and scheduling platform. In this role you will drive alignment between district operations and centralized business and technical teams to ensure consistent execution as SMART moves through pilot, scale, and maintain stages. The ideal candidate translates complex operational and routing logic into clear requirements and is comfortable driving decisions across both business and technical stakeholders. Key
Responsibilities
Own the SMART roadmap and backlog, including route sequencing and scheduling optimization. Prioritize features across the pilot, scale, and maintain stages of product builds. Translate district rules and legacy routing logic into clear, actionable product requirements. Author clear requirements, user stories, and acceptance criteria for the development team. Monitor SMART performance and drive post-release improvements. Partner with platform and data science teams on data and algorithm needs. Drive district adoption through training, enablement, and change management as SMART scales. Communicate roadmap progress, dependencies, and business impact to executive sponsors and working teams. Identify opportunities to strengthen the SMART portfolio and surface new opportunity areas.
Qualifications
5+ years of product or program management experience, including AI/analytics or operational technology products.
Experience
across all stages of the product lifecycle, from concept through scale and ongoing support. Familiarity with vehicle routing solutions. Business acumen to quantify the value of vehicle route optimization. Strong analytical mindset for navigating business and technical trade-off discussions. Cloud and data platform fluency (AWS, Databricks, or comparable technologies).
Experience
with Agile delivery and backlog management tools (e.g., Jira, Azure DevOps). Assertive presence and the ability to drive alignment across cross-functional teams. PMP, CSPO, SAFe, or Pragmatic certification a plus. Measures of Success SMART roadmap delivered on time and against strategic OKRs. SMART adoption success rate at scale across districts. Route acceptance rate across districts (share of SMART-optimized routes run as planned). Planned versus actual cost savings per district from SMART enablement. New SMART capabilities identified and advanced from opportunity to roadmap. Successful candidates will demonstrate the ability to deliver measurable business outcomes while collaborating effectively across operational, business, and technical teams. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.