Job Description The Customer Due Diligence Analyst plays a critical role in ensuring that all customer applications meet legal and regulatory standards in accordance with the most current Customer Due Diligence Compliance Regulations. This position requires strong analytical skills, attention to detail, and sound judgment to assess compliance risks and support business objectives. Analysts work closely with Sales, Fulfillment, and Onboarding teams to ensure accurate and timely processing of organizational Customer Due Diligences while upholding internal quality benchmarks and regulatory integrity with the highest level of quality assurance. This role handles Sensitive Personally Identifiable Information (SPII) and therefore requires a strong understanding of data privacy principles, regulatory compliance, and secure data handling practices. Adherence to privacy, confidentiality, and security standards is paramount in all aspects of Customer Due Diligence work. Perform Customer Due Diligence Processes: Process and Review new and current customer applications and change requests submitted, ensuring completeness, accuracy, and regulatory alignment. Conduct In-Depth Customer Due Diligence Reviews: Analyze supporting documentation—such as, but not limited to, business licenses, incorporation documents, utility bills, and client permits—to ensure they are valid, current, and appropriate for the requested access. Leverage Research Tools: Use approved third-party systems and databases to validate submitted information and support Customer Due Diligence decisions with reliable and verifiable research. Customer Interaction: Communicate with internal and external customers professionally via multiple communication channels to complete due diligence requirements, such as, but not limited to, requesting additional documentation, clarification, or to address inquiries as required by the Customer Due Diligence process. Documentation and Compliance
Requirements
Ensure all decisions, findings, and supporting materials are accurately documented in the specified systems, maintaining audit-readiness and adherence to Customer Due Diligence and regulatory standards. Information Security and Data Privacy adherence: Apply secure data handling practices at all times. Demonstrate a strong working knowledge of data privacy regulations and ensure all SPII is handled in accordance with organizational and legal standards. Cross-Training Across Lines of Business within the full Customer Due Diligence Operations: Analysts are expected to be cross-trained and capable of performing Customer Due Diligence across different teams, including Insurance, Maintenance, and New Business.
Qualifications
Bachelor’s degree in any field or has completed 2 years level in College without back subjects or incomplete units 1–2 years of general business experience preferred
Experience
with customer interaction, customer onboarding, and Data Privacy and Compliance experience preferred Intermediate computer skills (MS Office/Outlook) Strong sense of urgency, with the ability to focus and pay attention to detail Strong research skills using third-party tools preferred Ability to prioritize tasks and learn quickly in a production-based environment Investigative mindset with a strong focus on detail. Good organizational skills. Strong decision-making ability and capable of working independently Team player with flexibility to support ad hoc activities assigned by the Business Unit and REPH Quick to learn and adapt to business needs; able to support multiple start-up projects Confident in communicating with Business Unit partners and customers outside the Philippines (Conversational English required) Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives Willing to work night shifts or rotating shifts as needed We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.