About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 20 locations worldwide. For the better. Together. The Accounting Operations Associate plays a crucial role in maintaining the efficiency and accuracy of accounting through meticulous administrative and clerical support. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company. This position is created to collect the balances for customer accounts that are out of the credit terms. Build and maintain the bridge with customers to keep business continuity and show proactivity to prevent overdue balances in the customer account. ESSENTIAL DUTIES AND RESPONSIBILITIES: Receive and answer calls from customers and Hellmann Offices regarding customers overdue and current exposures Contact customers by email and telephone to communicate the following items: current statement of account, request payments of outstanding invoices Update all efforts such email and call notes with the results of the collection attempts and customer communication on the accounting system and the tracking reports Ensure prompt resolution once an account has been escalated to AR Team Leader and AR Supervisor Keep the contact bridge with the corresponding HWL staff and customer Maintain an updated list with follow ups and a report for accounts with disputes Follow up on open payments reported through internal HWL tracking system Active participation in scheduled calls with HWL customers and internal parties for resolution of past due balances Weekly reporting of metrics as requested by AR Team Leader Additional tasks as assigned by the Supervisor SUPERVISORY RESPONSIBILITIES This position does not supervise any direct reports. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE: High School Diploma At least one year of related experience required Excellent verbal and written communication skills in English and Spanish Excellent organizational skills and attention to detail Knowledge of general financial accounting and cost accounting Proficient with Microsoft Office KNOWLEDGE, SKILLS & ATTRIBUTES Self-confident, creative, innovative Can work at all levels of the organization Can make something complex easy to understand Can move from strategic to detailed focus easily Willing to help; looks for solutions; coaches others in finding their own solutions Values each person no matter their position, empathetic Team oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful Curious and continuously looking for ways to learn and grow Customer-focused Organizational skills PHYSICAL DEMANDS Frequently required to stand, and walk Regularly required to sit for extended periods Regularly uses arms to reach, hands and fingers for computer and phone use Speaking clearly and listening for heavy phone contact Requires close-up and computer screen distance vision ability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics are similar of those of an office setting with various office equipment. This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY! We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired. You did not find the right position for you? Join our Talent Community and we'll get in touch if there's a role that could be a good fit for you.