Job Title: Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information Technology Overview The Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations. Key
Responsibilities
Identify and resolve desktop and laptop hardware problems. Perform initial network troubleshooting and determine the appropriate escalation path. Proactively resolve virus issues and implement preventative initiatives. Assist in new system deployments, including loading appropriate software as needed. Manage and resolve incidents escalated from first-line support. Create and maintain support documentation for customer and departmental use. Provide suggestions and information on projects to improve departmental services. Assist in the development of web pages for the Intranet and third-party applications. Maintain web support resources, including hints, tips, and FAQs.
Qualifications
Experience
4-6 years of experience in a desktop support environment is preferred. Practical understanding and proficiency with the following technologies: MS Windows Operating Systems MS Exchange MS Office Suite Citrix Firewall/VPN Configuration MS SQL Server MS IIS Strong analytical and problem-solving skills with a logical, systematic approach. Excellent customer focus with the ability to anticipate user needs. Strong verbal and written communication skills. Demonstrated ability to work effectively under pressure and manage deadlines.
Education
A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a relevant combination of training and experience, is preferred. Working Arrangements On-Call rotation to support 24/7 operations required. Travel May require local travel and other travel for business needs. This is an on-site position for the initial months during the onboarding period. A transition to a hybrid work model is possible upon successful completion of the onboarding phase and the achievement of a satisfactory level of autonomy Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment. Compensation: Hourly rate $ 25.00 The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education. At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.