About the Role We are looking for a Customer Service Representative (Order Management) to support the end-to-end order fulfillment process, ensuring customer orders are processed accurately and delivered on time. You will work closely with customers, sales teams, manufacturing plants, warehouses, and logistics providers to coordinate orders from entry through shipment. Key
Responsibilities
Process and manage customer orders using SAP or similar ERP systems. Coordinate order fulfillment from order entry through delivery. Follow up with manufacturing plants on production and committed shipment schedules. Plan and monitor delivery and shipping schedules with warehouses and logistics providers. Liaise with customers, dealers, freight forwarders, and shipping agents regarding order status and shipment arrangements. Process order amendments and communicate updates to relevant stakeholders. Prepare order status, delivery, and shipment reports.
Qualifications
Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field. 2-5 years of experience in Customer Service, Order Management, Sales Support, Logistics, or Supply Chain.
Experience
using SAP or similar ERP systems. Proficient in Microsoft Excel and Microsoft Office applications. Strong communication, coordination, and problem-solving skills. Good command of English. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.