GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. JOB SUMMARY The Director, Domain Architecture -- Shipboard Systems is a horizontal enterprise architecture leader responsible for defining and governing the target-state architecture of the company's shipboard technology ecosystem. This role owns the architectural strategy and standards for the Shipboard domain, including shipboard applications (operations, guest-facing, and crew-facing), onboard transactional systems, local infrastructure dependencies, and the integration patterns that connect ships with shoreside, partner, customer, and corporate systems. Operating within a federated architecture model under Product Engineering, this Director provides crosscutting architectural leadership across vertical delivery teams and embedded Solution Architects. The role ensures architectural integrity, resiliency, upgradeability, and long-term sustainability of one of the company's most safety- and guest-critical technology domains. This is a strategic architecture leadership role and does not function as an embedded delivery Solution Architect. POSITION RESPONSIBILITIES Define and maintain the multi-year target-state architecture for the Shipboard Systems domain. Establish architectural guardrails for shipboard platforms and core applications to minimize invasive customization and preserve upgradeability and operational stability. Own domain capability models and architectural blueprints across: Shipboard operational systems (embarkation, debarkation, gangway control, safety/muster support) Point-of-sale, inventory, and revenue systems onboard Guest-facing shipboard applications (mobile, signage, kiosks, in-cabin experiences) Crew-facing systems (workforce management, service delivery, maintenance) Ship–shore synchronization and offline-first operation patterns Middleware and APIs exposing shipboard capabilities to shoreside and partner systems Define domain-level non-functional requirements (availability, performance, resiliency, recovery objectives) appropriate for constrained and intermittent connectivity environments. Serve as the architectural authority for shipboard core platforms, frameworks, and key vendor supplied shipboard applications. Evaluate vendor roadmaps and influence shipboard platform strategy in partnership with product, operations, and technology leadership. Provide architectural oversight for major platform upgrades, fleet rollout programs, and new-build / dry-dock technology scopes. Balance innovation in guest and crew experience with platform stability and operational/safety risk management. Define shipboard domain service contracts and API exposure standards between ship, shore, and partner ecosystems. Establish clear data ownership boundaries for shipboard entities and lifecycle events (guest, itinerary, revenue, safety, crew). Collaborate with: Reservation Systems Architecture (booking, inventory, and entitlements flowing to shipboard) Customer & Loyalty Architecture (guest identity, profiles, and loyalty benefits onboard) Data & AI Architecture (shipboard data capture, synchronization, event streaming, and analytics) Corporate Applications Architecture (financial integration, ERP impacts, revenue recognition) Enterprise Platform Architecture (network, security, edge, and connectivity constraints) Participate in cross-domain architecture decisions through the Enterprise Architecture Council. Define domain-level non-functional requirements (RTO/RPO, performance, throughput, availability, offline behavior) for shipboard solutions. DEGREE TYPE: Bachelor's Degree (Masters Preferred) FIELD(S) OF STUDY: Computer Science, Information Technology, Software Engineering, Systems Engineering, Electrical Engineering. EXPERIENCE & QUALIFICATIONS 10–12+ years of progressive architecture experience in complex, distributed enterprise environments. Significant experience architecting around large-scale operational, transactional, or edge/branch platforms. Deep knowledge of shipboard, maritime, hospitality, or similarly constrained/offline operational environments, or equivalent edge/branch computing domains.
Experience
with API-first and event-driven architecture patterns, including offline and sync use cases. Strong understanding of distributed systems, resiliency design, degraded-mode operation, and highavailability architectures. Demonstrated ability to influence senior technology, operations, and business leaders in a matrixed environment.
Experience
operating within federated architecture governance models. Cruise, maritime, hospitality, travel, or transportation industry experience.
Experience
with shipboard or branch-location systems (Otalio), including POS, guest experience, or operational safety platforms. Familiarity with cloud, edge, and hybrid architectures (in partnership with infrastructure teams). Familiarity with CRM, loyalty, customer data, and operational data integration patterns.
Experience
managing vendor lifecycle strategy and major platform or fleet-wide upgrades and rollouts. COMPETENCIES & SKILLS Strategic systems thinker with strong data and business acumen. Executive presence and ability to communicate complex data and AI architecture trade-offs in clear business terms. Governance-oriented but innovation-enabling mindset, balancing experimentation with control. Ability to influence without direct authority across technology, analytics, and business domains. Strong risk management discipline for data privacy, security, compliance, and AI ethics. ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you! Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc